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I have an uncaptured payment on the Merchant portal - what does it mean?

Once the payment is authorised, it needs to be captured so that money can be moved from the cardholder’s bank account into the merchant’s bank account. In general, as a merchant, you can set up either automatic or manual capturing of customers’ funds in the API configuration.

We recommend you choose the automatic capture mode, unless you want to capture the funds only when merchandise is about to be shipped or the service is about to be provided. If you choose to capture funds manually, you can click on a particular payment in the transaction list and then you will see an option to either capture it or cancel it.

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