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Why was my cash withdrawal declined?

The most common reasons for declined payments are insufficient funds, entering the wrong PIN, exceeding your monthly spending limit for your card, or disabling ATM transactions in your card’s security settings.

You also won’t be able to withdraw any amount in the following countries, as they are currently subject to international sanctions:

  • Iran
  • Syria
  • Venezuela
  • Cuba
  • North Korea
  • Sudan

As well as the following cities in the Crimean region:

  • Yalta
  • Sevastopol / Sebastopol
  • Simferopol

The error for the card payment will be shown in your transactions list. You can head to the Cards tab on the 'Payments', click on the relevant card and check the settings you have enabled. If you don’t have access, please speak to your account admin.

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