How can we help?

My physical card is not working

Please double-check that:

  • You have not accidentally frozen your card. You can check this in the 'Cards' tab of the app.
  • There are no security settings that have been blocking your transactions.
  • All of your card details have been entered correctly (PIN, CVC, or expiry date). You have to unblock your card if exceeding 3 incorrect tries.

If your physical card has been damaged or has worn out, you can order a replacement card. A small fee might apply and the estimated delivery date will be provided as soon as you confirm the order.

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