How can we help?

Why has the transfer to my account been reverted?

Due to compliance reasons, we're unable to accept deposits by transfer from certain sources. This includes some cryptocurrency exchanges, certain countries, banks, and entities. We're also not supporting the following route of deposits by transfer:

  • USD transfers from Barbados, Curaçao, Gibraltar, Jersey, Malta, Mauritius, and St Maarten
  • EUR transfers from Mauritius St Maarten
  • CHF and NOK transfers from Malta

If your deposit wasn't successful, the funds should be reverted and returned to the sender’s account within the next 5 working days.

If you tried to add money by card and it was reverted, it might be because you didn’t complete the 3D Secure authentication or there may have been a connection issue - please try again.

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