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What is Dynamic Currency Conversion (DCC)?
Sometimes, an ATM or card terminal may ask you if you want to be charged in a different currency than the one you are trying to transact in. For example, an ATM in the UK may offer to give you cash in GBP but charge you in USD.
To ensure you always get the best rate, you should always opt to be charged in the local currency of the country you’re in.
If you’re in Thailand choose Thai Baht, in Spain, Euros or in the United States, US Dollars. If you choose 'with conversion', the ATM provider can apply their own exchange rate, which is not the interbank rate.
If you reject the currency conversion at the time of making a payment but it was still applied, please fill out our online chargeback form and our team will help you out.
To submit a chargeback form, go to your transactions history in the app, choose the transaction you would like to report and tap on 'Report an issue'. You will be able to submit a chargeback form from there.
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