How can we help?

Exchange rate for my card payment is wrong

On weekdays (Mon-Fri London time) the interbank exchange rate is charged on all transactions with exception to Thai Baht and Ukrainian Hryvnia where there's a 1% markup on top of the interbank rate.

If you exchange currencies on weekdays (Mon-Fri UTC) you will receive the interbank exchange rate without any markup on all currencies except for Thai Baht and Ukrainian Hryvnia where there's a 1% markup, with a small 0.5% fee for anything above €1,000 per month.

On the weekend (Sat-Sun London time) the provided rates are fixed to protect against fluctuations, this means there is a markup of +1% to all currencies (this will mean that over the weekend THB and UAH will have a 2% markup).

A flat markup of 1.5% for Premium/Metal plan users and 2.5% for Standard users and Plus is also applied on each card payment funded by a cryptocurrency balance regardless of the day of the week, in order to cover our costs for enabling the exchange.

We strongly recommend that you always choose to pay in the local currency when abroad as some merchants will charge you in your base currency and then apply their own foreign exchange fees on top.

Related Articles