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My physical card is not working

Please double-check that:

  1. The card has been activated after delivery
  2. You have not accidentally frozen your card (if frozen you will see a 'unfreeze card' button on tapping on the card in the 'Cards' section in the app, use the button to 'unfreeze')
  3. The security settings of your card have not been set to block certain transactions (check 'Settings' option in the 'Cards' section in the app)
  4. All of your card details have been entered correctly: PIN/ CVC/ expiry date (on exceeding 3 incorrect tries, unblock your card in 'Settings' option in the 'Cards' section in the app)
  5. If your physical card has been damaged or has worn out, you can order a replacement card by tapping on the card in the app in the 'Cards' section > Settings > Replace card

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