How can we help?

Identity verification

Revolut must follow a regulatory requirement commonly known as 'Know Your Customer’ (KYC), under which it is expected to verify the identity of its customers. Account restrictions will be in place while the verification process is in progress (mainly limiting the ability to transfer money or use a card).

To carry out a quick identity check you must be at least 18 years old and we need: your name, address, a selfie and a photo of your ID. We accept any of the following:

  • National ID
  • Passport
  • Full driving license (only in UK, CH, US)
  • If you are not a citizen of the country of your personal address, we will need to ask for proof of your right to reside in such country (visa along with national passport or a residence permit).

Validity requirements

  • UK, Switzerland and the rest of EEA: National ID (valid for at least 1 month from date of application), Passport (1 month), Full driving license (1 month), all other documents such as visa or residence permit (3 months)
  • US: 3 months for all documents

We need a clear live photo (captured from your smartphone, i.e. not a scan) of the provided document. Make sure that the document is fully within frame, without cropped corners or watermarks. If you experience issues with the mobile app or phone, try reinstalling the app or use another smartphone.

The length of the process depends on the accuracy and quality of the information you submit. You can submit your details in the request tab on your account and we'll keep you updated in case we may need more information from you. Once the request is completed, you should no longer see the request in your app.

If anything's unclear, or you have a question about ID verification, please raise a support request here. You can only verify your ID within the Revolut Business app, our support team won't be able to accept ID pictures.

Related Articles