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How can I download my transfer confirmation?

To get a copy of your transfer confirmation:

  • Go to the 'Home' menu and to your ‘Accounts’ page
  • Next to 'Transactions' click 'See all' and select the relevant bank transfer
  • On a side window, click ‘Download’ confirmation

Everytime you successfully submit a bank transfer, you can download a transfer confirmation as a proof of payment receipt. If your transfer hasn't landed yet, you can share the relevant transaction confirmation with your recipient to give to their bank — this can often speed up the process of tracking your transfer.

The transfer confirmation includes:

  • Your name and account details
  • The recipient's name and account details
  • The date of the transfer
  • The transfer amount
  • An external payment reference

If for some reason you are not able to download the transfer confirmation statement yourself or you need SWIFT/MT103 message, please complete a request to our support team here.

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