How can we help?

Why was my cash withdrawal declined?

Some of the most common reasons for this can be that you have insufficient funds, have entered the wrong card PIN, exceeded your set monthly spending limit, or accidentally frozen your card.

Please check the 'Cards' section of the app to view PIN, unblock it when 3 incorrect PIN attempts have been made, and make sure your card has not been frozen, expired, or reported lost or stolen. Your lost or stolen card if found can be linked back to your Revolut account in the app.

If your withdrawal was declined but your Revolut account was debited for the transaction, please fill out our online chargeback form for our team to help. If the transaction is pending, please wait 7 days after the transaction before submitting the form. The money should be returned to your available balance after this period of time.

Please note, this process may take up to 50 days as we are obliged to give the merchant time to respond.

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