Revolut launches Revolut Chat, an instant messaging feature in step forward to super app
Product & feature · 2 November 2022
- Revolut is the first banking app to launch messaging in the EEA and the first payments app to launch the feature in the UK
- Customers in the UK and EEA can now chat as well as share gifs and stickers whilst sending and requesting funds to and from other customers
- Two thirds of people (67.5%) find it difficult to discuss money. The new chat feature in the Revolut app aims to make talking about money less awkward by keeping it in one place
- Designed with a focus on security, all chat messages have end-to-end encryption
Revolut, the global financial superapp with more than 20 million customers worldwide, has launched an instant messaging feature, where Revolut customers in the UK and EEA can chat as well as share fun gifs and stickers whilst sending and requesting funds to and from other customers.
A recent UK and European survey of 8,000 people, commissioned by Revolut, found that two thirds of people (67.5%) find it difficult to discuss money. The new chat feature in the Revolut app aims to make talking about money less awkward by keeping it in one place.
To access this feature, customers simply have to enter the ‘Transfer’ section in Revolut app. The chat window will open right after tapping on one of the contacts. The chat will be embedded in the ‘Transfer’ feature - so there’s no need to open multiple windows.
Sending a message is easy - all a customer needs to do is start typing and tap on the blue arrow icon. Once a chat message is sent, a notification will pop-up on one of the contacts.
Designed with a focus on security, all chat messages have end-to-end encryption. Customers are able to opt out of the chat function should they not want to use it, and they can either enable or disable it completely in the ‘Security & Privacy’ section. Additionally, users can block other users. The chat function is not available for Revolut <18 users. The chat feature can only be used between users who both have UK or EEA accounts, and have their phone number or have payment history.
Nikolay Storonsky, CEO of Revolut, said: “We’re delighted to bring instant messaging to our customers, moving us one step closer to being a global financial superapp. We listened to our customers who said they wanted to be able to discuss and clarify payment details within the app, rather than having to swap between Revolut and different messaging apps to send or receive funds.
“The new chat feature supports our customers with their fast, low-cost money transfers using Revolut. We want to give our customers more control over their financial well-being through the use of our technology, offering a service that addresses all their financial needs in one place.”
Customers will need to have the 8.72 update or later for their Revolut app on iOS or Android.
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