1. Why is this information important?
These terms and conditions (the “Terms”) govern the relationship between you and Revolut Payments New Zealand Pty Ltd (“Revolut”, “we”, “us” or “our”) in respect of Revolut Gift Cards (the “Rewards Card”).
You must have a Revolut Account and participate in the RevPoints Program to redeem and use a Rewards Card. Our Personal Terms, the RevPoints Terms will also always apply to you when you use a Rewards Card. It is important, and it is your responsibility to read and understand these Terms and the other terms that may apply to you.
2. What is a Revolut Gift Card (Rewards Card)?
A Rewards Card is a digital voucher obtained by redeeming RevPoints. You can get a Rewards Card and be reimbursed for any payments made to available merchants shown in the Revolut App (the “Merchants”).
IMPORTANT: A Rewards Card does not operate like a standard gift card that can be presented to a Merchant for payment at point of sale. Unlike standard gift cards, Rewards Cards operate by reimbursing its value to your Revolut account after you have made a purchase with a Merchant. Rewards Cards are for personal use only and cannot be transferred to anyone else.
Your redemption of RevPoints for Rewards Card is final. A Rewards Card cannot be exchanged or refunded. The Merchants for which Rewards Cards are available may change from time-to-time without notice and we do not guarantee the ongoing availability of Rewards Cards for any Merchant.
3. How do I use a Revolut Gift Card (Rewards Card)?
IMPORTANT: Rewards Cards work by reimbursing your Revolut account after you make a purchase using your Revolut card with the relevant Merchant.
Rewards Cards are only available in NZD. You will only receive a reimbursement for an amount up to the value of the Rewards Card if your purchase with a Merchant is in NZD.
To have your Rewards Card applied to a purchase, you must follow these steps:
- Begin by redeeming your RevPoints for a Rewards Card at the Merchant of your choice.
- Once you have obtained a Rewards Card for a Merchant, complete a purchase with that Merchant using your personal Revolut card. You must have sufficient funds available in your Revolut account to complete the purchase.
- After you make this purchase, you will receive a reimbursement for the value of your Rewards Card up to the amount of your purchase in your Revolut Account.
If your purchase with a Merchant is less than the value of the Rewards Card, any remaining balance will be available for future purchases with that Merchant until the Rewards Card expires (three years from the date of issuance) or is exhausted.
If you have more than one Rewards Card for the same Merchant, we’ll use the oldest first.
4. Does a Revolut Gift Card (Rewards Card) expire?
A Rewards Card is valid for three years from the date of your RevPoints redemption.
You may view your active Rewards Cards and their remaining balances at any time through the Revolut app.
5. When can we change these terms?
If we add or amend a feature that doesn’t change your or our rights and obligations under these Terms, we can add or amend the feature immediately.
For changes that we reasonably believe are not adverse to your interests we will tell you about the change no later than the day the change occurs.
Where a change has a negative impact on you, we will provide you with 30 days advance notice to the extent possible.
6. Complaints
If you’re unhappy with our service, we’ll try to put things right. If you have a complaint, please contact us through the Revolut app.
Alternatively, you can submit a complaint using our online form or contact the Complaints team at formalcomplaints@revolut.com.
You’ll need to tell us:
- Your name;
- The phone number and email address associated with your account;
- When the problem arose; and
- How you’d like us to put the matter right.
We’ll look into your complaint and will aim to respond to you as soon as possible or within 30 days following receipt of the complaint.
We are not responsible for the delivery of any goods or services by Merchants. In the event you have a complaint with a good or service delivered by one of the Merchants, you should contact that Merchant directly. Since the Rewards Card operates as a Revolut-issued rebate based on a transaction, you should clarify that while Revolut handles the rebate mechanic, the goods or services purchased are solely the Merchant's responsibility.
7. Privacy
We will process your personal data in line with our Privacy Policy which you can access here.
8. Legal bits and pieces
Our contact with you
Only you and we have rights under the agreement.
The agreement is personal to you and you cannot transfer any rights or obligations under it to anyone else.
Our right to transfer
We reserve the right to transfer, assign or novate this agreement if we reasonably think that this won't have a significant negative effect on your rights under these terms and conditions or we need to do so to keep to any legal or regulatory requirement and you consent to any such transfer. When we transfer rights and obligations we call this ‘novation’. When we only transfer rights, we call this ‘assignment’.
Our right to enforce the agreement
This agreement commences when you accept these Terms. You must accept them before you can redeem your RevPoints towards a Rewards Card.
If you have broken the agreement between you and us and we don’t enforce our rights, or we delay in enforcing them, this will not prevent us from enforcing them at a later date.
New Zealand Consumer Law
To the extent that you acquire services from us as a consumer under the Fair Trading Act 1986 or the Consumer Guarantees Act 1993 (“New Zealand Consumer Law”), you have certain rights and remedies that cannot be excluded, restricted or modified by agreement (including by the Terms).
Nothing in these Terms, restrict or modify any such rights you may have under the New Zealand Consumer Law.
To the extent that the New Zealand Consumer Law permits us to limit our liability, then our liability is limited to in the case of services, supplying the services again or payment of the cost of having the services supplied again.
Taking legal action against us
If you want to bring a claim against us in the courts, the laws of New Zealand will apply and only the courts of New Zealand will be able to deal with any matter relating to these Terms.