On and from 10 June 2026, Lounge Passes purchased through the Revolut app will be provided by LoungeKey. Any previously purchased but unused Lounge Passes provided by DragonPass remain valid for use. The previous Airport Lounge Pass Terms will continue to apply to those Lounge Passes.
Airport Lounge Pass Terms
1. Why is this information important?
This document sets out the terms and conditions (the "Terms”) for purchase of airport lounge passes (each airport lounge pass, a “Lounge Pass”) in the Revolut app.
These Terms apply in addition to any other terms and conditions that apply to you as a customer of Revolut, including the Personal Terms, the Fees and Charges Section, and the Paid Plan Terms.
Lounge Passes are provided by LoungeKey Ltd (“LoungeKey”).
2. Who can purchase and use Lounge Passes?
Standard, Plus, Premium, Metal and Ultra users can use the Revolut app to search for and access lounges in selected airports and purchase Lounge Passes. We've set out below what access each plan has to this product:
Plan type | Access |
Standard and Plus | The ability to purchase Lounge Passes for yourself and your guest(s) for lounges in selected airports via the Revolut app. |
Premium and Metal | The ability to purchase discounted Lounge Passes for yourself and your guest(s) for lounges in selected airports via the Revolut app. |
Ultra | The ability to purchase discounted Lounge Passes for yourself and your guest(s) for lounges in selected airports via the Revolut app. Entitlement to complimentary Lounge Passes for yourself at select airports via the Revolut app (subject to availability). |
A single Lounge Pass is valid for one visit for one person.
Lounge Passes without an expiry date remain valid as long as your Revolut account remains open. Those with an expiry date remain valid until the applicable expiry date, which will be displayed in-app before purchase.
You can buy multiple Lounge Passes for yourself and for your guests.
Lounge Passes can be purchased either in advance of a trip or at the time you want to enter the lounge. We may limit the number of passes you can purchase in advance.
Lounge Passes purchased through the Revolut app are supplied by LoungeKey at the price displayed within the Revolut app on the day of purchase. The price of Lounge Passes available through the Revolut app may change from time to time, however we will tell you the price before you purchase a Lounge Pass.
When purchasing a Lounge Pass, you will be asked to input the name of the person who will use each Lounge Pass. This name can be changed after your purchase.
When you attempt to enter any lounge for which you have purchased a Lounge Pass, you will be asked to show proof of identification (i.e. Passport) along with a valid same-day boarding pass in the name of the person on the Lounge Pass.
You may not access more than one individual lounge within a two-hour period.
3. What happens if I cancel or downgrade my Revolut plan?
If you are a Premium, Metal or Ultra user and you decide to cancel or downgrade your paid plan, you will be able to continue to purchase discounted Lounge Passes, or activate any complimentary Lounge Passes (depending on your paid plan), until the end of the relevant notice period.
After the end of the relevant notice period:,
- any Lounge Passes that you purchased or activated (before the notice period ended), that you have not yet used, will be automatically transferred to your new Revolut plan; and
- any complimentary Lounge Passes you have activated but not used will be cancelled.
4. Can I get a refund for unused Lounge Passes?
Some Lounge Passes may have an expiry date, after which they will become invalid. This will be displayed in-App before purchase.
You can request a full refund for any unused Lounge Passes at any time before pass expiration via our in-app chat function.
We will issue a refund providing you have not breached the terms associated with your use of our products and services, or the terms or conditions of use provided by either LoungeKey or a lounge owner or provider.
5. Is Revolut responsible if something goes wrong with my Lounge Pass?
Your ability to purchase a Lounge Pass is subject to the availability of each airport lounge. You will be notified prior to making payment if your selected airport lounge is not available.
You have rights under the Consumer Guarantees Act 1993 (CGA). Nothing in these terms excludes or limits these rights. To the full extent permitted by law the SmartDelay services supplied by us are at your risk and our liability is limited to liability under the CGAs.
In particular, we are not responsible or liable in respect of any services provided by LoungeKey or the owner/operator of an airport lounge.
6. Can Revolut suspend my Lounge Pass
We can suspend your access to Lounge Passes if we suspect any fraudulent or abusive behaviour.
We will notify you immediately of the reason for suspending your access and we will only resume your access once you have satisfied us your activity is not fraudulent or abusive.
7. Some other legal bits and pieces
LoungeKey Conditions of Use
Lounge Passes are provided in partnership with LoungeKey. When you purchase and use a Lounge Pass, you are subject to the LoungeKey Conditions of Use as well as the conditions of use of each individual lounge.
The LoungeKey Conditions of Use may change from time to time.
Complaints and Disputes
If you’d just like to speak to someone about an issue that’s concerning you, please contact us through the Revolut app.
If you prefer you can make your complaint using this form. Or you can email us at formalcomplaints@revolut.com.
You’ll need to tell us:
- your name;
- the phone number and email address associated with your account;
- when the problem arose; and
- how you’d like us to put the matter right.
To the extent permitted by law, Revolut is not liable for any disputes or claims that may occur between you and LoungeKey.
Applicable Law
The laws of New Zealand apply to this agreement.
If you want to bring a claim against us, the courts of New Zealand will have exclusive jurisdiction to deal with any matters relating to these terms and conditions.