How can we help?

PersonalBusiness
  • Card issues
  • Getting a card
  • Paying by card
  • Splitting expenses with Group Bills
  • Withdrawing cash
  • Sending money to a bank account or card
  • Sending money to another Revolut account
  • Paying via Direct Debit
  • Revolut Gifting
  • Making donations
  • What is Revolut Pay payment method ?
  • Revolut Shopper
  • Getting Help with Bank Transfers
  • For Personal Users
  • Making payments

Issues with card payments

Why is my card payment pending?

Why has my card payment been declined?

I don't recognise a card payment

  • I was not supposed to be charged by a specific merchant
  • I am getting charged for a subscription I canceled or I was not aware I was signing up for
  • Merchant's name and location are showing differently
  • I was charged incorrectly with a merchant I recognise
  • This transaction was made by someone else without my permission

I've been charged more than once for the same transaction

Why did Revolut charge me for card payment?

Why did the merchant charge a fee for my card payment?

Exchange rate for my card payment is wrong

Why do I see an extra small charge on my statement?

Why has my card payment been reverted?

Declined payment is not visible in transactions list

Payment declined by security system

Payment declined due to geolocation mismatch

Why my online payment was declined?

I've been charged for a declined payment