If your payment was declined with contactless, please make sure that:
- The card was already used with chip and PIN prior to making a contactless payment
If you've never made an in-store payment or if you have just received your new Revolut card, you need to make a payment using chip and PIN code in order to activate the contactless feature.
- Contactless is enabled in your card's security settings
You can check if contactless is enabled for a specific card by choosing 'PIN & Security' option
- Contactless limit for this card doesn't need to be reset
If you're paying in the European Economic Area and haven't used chip & PIN in a while, it's possible that you have exceeded the contactless payment limits.
You can reset it by either going to 'PIN & Security' -> Reset contactless limit, or make a chip & PIN transaction. After that, you'll be able to continue using contactless until the next reset is needed.
- Contactless is working with other terminals
Please double-check that the terminal you are paying at supports contactless; payments can also get declined due to connection issue.
If your physical card has been damaged or has worn out, you can order a replacement card. The estimated delivery date will be provided as soon as you have ordered a new card.