Customer Success Manager

About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.

As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Revolut People is the engine behind Revolut’s historic employee growth. A Human Capital Management (HCM) platform designed and built to solve the challenges of modern, ambitious businesses. It’s one solution for the complete employee journey, simplifying all things people ops and giving employees the tools they need to be more productive. Our mission: help companies reach their true potential 🚀

Implementing HR software is typically a difficult and lengthy process. We’re here to change this. As the first Customer Success Manager, you’ll have a direct influence on the way we go about it. Being the voice of the customer and identifying best practices to shape our operations and the experience of our customers. 

Your mission is to build and lead a world-class Customer Success team from scratch, relentlessly focusing on providing the fastest and most streamlined onboarding experience for clients and partners, driving exponential growth in product usage in your client book, and building trusted relationships with your clients.

You'll be at the forefront of our mission to Revolutionise how organisations manage and work with their people. Up for the challenge? Let's get in touch 👇

What you’ll be doing

• Collecting customer requirements and design implementation strategies to achieve their business objectives
• Onboarding new customers, including product implementation and project management for GTM
• Working with customers to drive product adoption within their organisation and building strategies to continually increase engagement
• Implementing a system to document and communicate product feedback to relevant teams including Product, Engineering, Sales, Marketing, and Operations
• Building and maintaining internal and external knowledge base for customers and internal teams to reference, including self-service instructions

What you'll need

• A bachelor's degree - 2:1, or above
• 2+ years of experience in customer success of SAAS platforms
• Experience working with a range of business stakeholders and building trusted relationships
• Track record of excellence in your previous roles, consistently performing above expectations
• Experience managing product implementation and GTM with clients
• The ability to work well under pressure, manage multiple tasks at once, and meet tight deadlines
• Excellent attention to detail and analytical skills
• Driven, self-motivated, independent problem solver, and highly flexible team player

Nice to have

• A STEM background
• Expertise within the HR SAAS space
• Past experience managing user training programs and driving product education

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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