Account Manager (Lifestyle)
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 35+ million customers get more from their money. And we're not done yet.
As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 7,500+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
Our Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Each area of the department works like special forces: from prospecting to acquisition and activation, they own their market segments with super solution-oriented approach and use their know-how to grow our customer base at breakneck speed 🚀
We’re looking for an Account Manager to ensure absolutely excellent experience of our customers 📣 A quick learner who’ll follow and iterate playbooks and processes to serve customers in the most efficient and effective way possible. A skilled problem solver who know how to drive increased value by upselling and cross selling ⭐️
Sounds exciting? Keep reading ⬇️⬇️
What you’ll be doing
- Educating clients and agencies on product solutions and best practices
- Analyzing campaign performance data to offer clients data driven insights
- Conducting regular business reviews
- Efficiently and effectively managing a book of high value customers
- Solving customer issues, escalating where required
- Achieving gross profit targets through effective cross sell and up sell
- Working with product teams to implement consistent customer feedback
What you'll need
- 2+ years working in Account Management or Customer Success in a top blue chip or advertising services company
- Proven track record of exceeding customer retention and profitability targets
- Ability to learn incredibly quickly in a fast paced environment, including technical details
- Flawless English and business fluency in at least one of Spanish, French or German
- Excellent communication and skilled stakeholder management
Nice to have
- Advertising services experience
- Start up experience
- Experience working with product teams
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.
Benefits at Revolut
No ping pong tables or bean bag chairs, just benefits you actually want
Get what you need to succeed
- Financial benefits that show we value your work
- Medical insurance for you and your close ones
- Flexibility to work from home, the office or abroad
- A free Revolut Metal subscription loaded with perks
- Exciting events year-round so you can get to know your team
Discover our values
We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.
- Get It Done
Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.
- Deliver WOW
We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.
- Dream Team
We select, coach, and retain the top talent only and give them all the support to achieve greatness
- Never Settle
Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.
- Think Deeper
Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.