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Revolut Bank UAB Deposit Insurance Information

Supplement to Revolut Payments UAB Personal Terms

1. What this supplement is about

This is a supplement (the Supplement) to the Personal Terms you agreed with us, about your Revolut personal e-money account (your e-money account). Being a “supplement” means it adds to the Personal Terms you agreed with us, but does not change them.

This Supplement applies if you sign up to Revolut Bank UAB (Revolut Bank). It sets out how money is sent between your e-money account with us and your Demand Deposit Account with Revolut Bank. Your Demand Deposit Account with Revolut Bank itself is governed separately by the Demand Deposit Terms of Revolut Bank.

This Supplement will start to apply once it is accepted by you. We can’t provide the services described in it to you unless you accept it.

We are Revolut Payments UAB, a company incorporated and licensed in the Republic of Lithuania with company number 304940980 and whose registered office is at Konstitucijos ave. 21B, 08130 Vilnius, the Republic of Lithuania (Revolut Payments). We are licensed to issue e-money and undertake payments services by the Bank of Lithuania. The Bank of Lithuania is the central bank and the financial supervisory authority of the Republic of Lithuania whose address is Gedimino ave. 6, 01103 Vilnius, the Republic of Lithuania, website is www.lb.lt and phone number is +370 800 50 500.

2. Moving money in and out, and adding money

This section sets out how your money will be automatically transferred between your Demand Deposit Account with Revolut Bank and your e-money account whenever a payment is made from or received into your e-money account (other than into or from your Demand Deposit Account with Revolut Bank).

What happens to my existing money?

When you accept this Supplement, we will transfer the existing balance of your e-money account to your Demand Deposit Account with Revolut Bank.

This means that by accepting this Supplement you instruct us to transfer the existing balance of your e-money account to your Demand Deposit Account with Revolut Bank, as described in this Supplement.

What happens if I receive a payment?

Each time you, or someone else, sends money to your e-money account, we will transfer it to your Demand Deposit Account with Revolut Bank. This includes any time you add money (as described in section 12 of the Personal Terms).

We will make these transfers as soon as possible (and as close to instantly as we can). This means that money will only ever be held in your e-money account temporarily.

This means that by accepting this Supplement you instruct us to set up payments from your e-money account to your Demand Deposit Account with Revolut Bank, as described in this Supplement.

Money sent to your Demand Deposit Account with Revolut Bank will be held by Revolut Bank according to the Demand Deposit Terms you agreed with Revolut Bank. The money won’t be held by us (other than when it passes through your e-money account temporarily).

What happens if I send money or make a payment?

Whenever you send money via the Revolut app (for example, you send it to a third party bank account), pay a fee for a Revolut service (like a monthly fee for Metal or an insurance premium) or make any type of payment using Revolut at all (like a direct debit, payment link, or anything else) you instruct us to immediately send a charge request to Revolut Bank requesting funds from your Demand Deposit Account equal to the amount of money needed to make the payment. Once the requested amount is sent from your Demand Deposit Account to your e-money account, we will immediately issue you e-money and then immediately pay it out to the recipient in accordance with the Personal Terms.

Whenever you make a payment using your Revolut Card, you instruct us to immediately send a charge request to Revolut Bank requesting funds from your Demand Deposit Account equal to the amount of money needed to make the payment. Once the requested amount is sent from your Demand Deposit Account to your e-money account, we will immediately issue you e-money. However, this money will remain in your e-money account for a short time until it is paid out to the card scheme. As you have already spent the money, it will not be available to you to spend again.

As you can see, when you send or spend your money, it will be in your e-money account for a very limited period of time after it leaves your Demand Deposit Account with Revolut Bank until it is paid out.

What happens if I add money?

You can still add money as described in section 12 of the Personal Terms. Each time you do, we will treat it like any other money sent to your account, as described under “What happens if I receive a payment?” above.

You can still use the auto-add function described in section 12 of the Personal Terms as well. Whenever your “remembered” Revolut Bank Demand Deposit Account balance drops below the amount you have set, your auto-add will add money to your account as normal. (What your “remembered” balance means is described in section 3 below.)

What happens if I make a currency conversion?

If you ask us to make a currency conversion using the Revolut app, you instruct us to immediately send a charge request to Revolut Bank requesting funds from your Demand Deposit Account equal to the amount of money needed to make the conversion. Once the requested amount is sent from your Demand Deposit Account to your e-money account, we will immediately issue you e-money and perform the conversion in your e-money account and then send the converted amount back to your Demand Deposit Account with Revolut Bank.

This means that by accepting this Supplement you instruct us to send the converted amount to your Demand Deposit Account with Revolut Bank, as described in this Supplement.

If you make a payment that triggers a currency conversion under the Personal Terms (for example, you buy something from a shop in £ using your Revolut Card, but you only have € in your Demand Deposit Account), we will perform the currency conversion once the money arrives in your e-money account from your Demand Deposit Account and prior to making the payment to the shop.

3. What does my account balance and transaction history show?

We keep track of all the money sent between your Demand Deposit Account with Revolut Bank and your e-money account. Using this information, we “remember” the balance of your Revolut Bank Demand Deposit Account for you.

The balance we show you in the Revolut app is the total of your “remembered” Revolut Bank Demand Deposit Account balance and any available balance in your e-money account. We use this balance because these two amounts together represent the total amount you have available to spend.

This is also the balance we report via our Open Banking API when you use a licensed third-party provider to access your account.

To make sure the information we show you is correct, you agree that we are entitled to receive information about your Demand Deposit Account from Revolut Bank (including any information about any blocks or limitations on your Demand Deposit Account and the reasons for them). You also agree that we can send the same information to Revolut Bank about your e-money account.

The transaction history shown in your Revolut app will include all the payments you have made and received. However, to keep things simple, we do not show the automatic transactions between your Demand Deposit Account and e-money account described in section 2 in your transaction history screen. This information is shown in your transaction statements instead. For example, if you spend €5 on your Revolut Card at a shop, you’ll see the shop purchase in your transaction history screen, but you won’t see the automatic transaction from your Demand Deposit Account to your e-money account to make it happen. You can request a statement of the automatic transactions from us, but in signing up to this Supplement you agree that these transactions won’t be provided through the transaction history screen in the Revolut app or through push notifications.

4. When might this Supplement end?

What happens if I don’t have a Demand Deposit Account with Revolut Bank?

This Supplement is an agreement about how money is moved between your Revolut Bank Demand Deposit Account and your e-money account with us. If you don’t have a Demand Deposit Account, we can’t provide these services to you. For this reason, if your Demand Deposit Account with Revolut Bank is closed, this Supplement will come to an end, too. The rest of the Personal Terms will continue to apply and we’ll provide our services to you according to them.

What happens if I want to end this Supplement?

If you want to end this Supplement, but would like to keep your e-money account, let us know that via the Revolut app. We’ll need 10 business days’ notice to end it. Once it’s ended, the Personal Terms will continue to apply and we’ll provide our services to you according to them.

Revolut Bank UAB Demand Deposit Terms

1. Why this information is important

This document sets out the terms and conditions for your Demand Deposit Account and its related services. It also sets out other important things that you need to know.

This document, along with our Privacy Policy and any other terms and conditions that apply to our services, forms a legal agreement between:

  • you, the Demand Deposit Account holder; and
  • us, Revolut Bank UAB (Revolut Bank).

We call this agreement the Demand Deposit Terms.

These Demand Deposit Terms are entered into by means of distance communication.

You agree that these Demand Deposit Terms and any other communications between us, will be in English or Lithuanian language (at our choice). We will try our best to respond to you in your preferred language, but we reserve the right to respond in English.

You can access these Demand Deposit Terms along with Revolut Bank Privacy Policy, standard information for deposit insurance of the State Company Deposit and Investment Insurance and other terms and conditions that apply to our services in the Revolut App at any time.

Revolut Bank is a specialised bank incorporated and licensed in the Republic of Lithuania with company number 304580906 and authorisation code LB000482 and whose registered office is at Konstitucijos ave. 21B, 08130 Vilnius, the Republic of Lithuania. We are licensed and regulated by the Bank of Lithuania and the European Central Bank as a specialised bank. You can see our license on the Bank of Lithuania website here and our incorporation and company documents on the Lithuanian Register of Legal Entities website here.

2. Can I open a Demand Deposit Account?

By accepting these Demand Deposit Terms, you confirm that:

  • you are a customer of Revolut Payments UAB (incorporated and licensed in the Republic of Lithuania with company number 3049409800 and Bank of Lithuania authorisation code LB000484) (Revolut Payments);
  • you have received by email, read and understood these Demand Deposit Terms;
  • you have received by email, read and understood the standard information for deposit insurance of the State Company Deposit and Investment Insurance (VĮ "Indėlių ir investicijų draudimas") which is also available here;
  • you have received by email, read, understood and accepted the Revolut Bank Privacy Policy; and
  • you have provided correct and accurate contact information (including an email address that you check regularly) during the onboarding process.

When you ask us to open a Demand Deposit Account, we or our representatives will ask for information about you and where the money you will deposit into your Demand Deposit Account comes from. We do this for a number of reasons, including to check your credit score and identity, and to meet our legal and regulatory requirements. When we have the information we need, we will open your Demand Deposit Account, and you can make a deposit into it. If you have already provided this information to Revolut Payments, you acknowledge and agree that we may use and rely on that information for this purpose.

Our Privacy Policy explains how we use your information for these and other purposes.

We can only provide services to you once you have passed our internal checks, and not before. We will notify you via the Revolut app once this has happened and will let you know once your Demand Deposit Account is opened.

You can see your Demand Deposit Account details in the account statement. Keep in mind that these bank details cannot be used for direct payments, and you can only place your deposit in the way described in these Demand Deposit Terms. If you use these details for payment transactions, the transactions won’t be executed.

If any of your personal details change, you must notify us immediately.

When we refer to "email" we mean the email you provided to us during the onboarding process (unless you updated your email afterwards). It's important that you provide your primary email address and check it regularly. Should your email address change or should you have any trouble receiving or opening emails from us, you must notify us immediately. Otherwise, you agree that if an email has been delivered to your email address, you should have read it, even if you failed to do so for whatever reason.

3. My Demand Deposit Account

When you put money as deposit into your Demand Deposit Account, we accept the money, hold it for you, and undertake to return it to you upon your request.

Revolut Bank is not authorised to, and so cannot, provide payment services or issue e-money. This means that we can only accept money into, and return money from, your Demand Deposit Account with you directly in the way described in these Demand Deposit Terms. Money cannot be paid directly into or out of your Demand Deposit Account in any other way.

The only way you can put money into, or take money out from, your Demand Deposit Account is by having an e-money account with Revolut Payments and making payments using it in the way described in these Demand Deposit Terms.

4. How to make a deposit into my Demand Deposit Account

Add money at any time

Deposits to your Demand Deposit Account can only be made by transferring funds via your e-money account with Revolut Payments to your Demand Deposit Account.

These deposits can be made at any time and in any currency. The amount of money you can add to your Demand Deposit Account and the frequency of your additions is not limited.

How soon will money be credited?

Your deposit will be credited to your Demand Deposit Account as soon as possible after it arrives with us and in any case no later than on the next business day. A "business day" is any day other than a Sunday, Saturday or a public holiday in the Republic of Lithuania.

5. Will you pay any interest on the Deposit held in my Demand Deposit Account?

We will pay interest on the balance of your Demand Deposit Account at the end of each business day. Interest will be calculated at a yearly rate of 0%. However, since the rate is 0%, no interest will be payable.

6. How to make a withdrawal from my Demand Deposit Account?

We will return money to you from the Demand Deposit Account at your request. Withdrawal requests can be made by you at any time and in any amounts not exceeding the available balance.

The easiest way to make a withdrawal from your Demand Deposit Account is to send a charge request (i.e., a request to return your funds) via your e-money account with Revolut Payments in accordance with your arrangements with Revolut Payments regarding the transfer of funds from your e-money account with Revolut Payments to your Demand Deposit Account and regarding the procedure for issuing of charge requests. You instruct us to treat any charge request sent to us from your e-money account with Revolut Payments as authorised by you, and we shall act upon it immediately. You also instruct us to, upon receipt by us of your charge request (sent to us via your e-money account with Revolut Payments), return the amount requested to you into your e-money account with Revolut Payments.

You further confirm to us that you have properly instructed Revolut Payments to allow you to make charge requests from your e-money account and to treat any such charge request as your authorisation to return the requested amount from your Demand Deposit Account.

In exceptional cases when you are unable to use your e-money account with Revolut Payments, you can make a withdrawal from your Demand Deposit Account directly. In this case you need to contact us using chat in the Revolut app to make a withdrawal manually. Your request would need to be provided in a form acceptable to us, allowing us to comply with legal requirements applicable to us (including those in relation to anti-money laundering and counter-terrorist financing) and to verify that the account where the funds from your Demand Deposit Account shall be sent, belongs to you.

7. How is my money protected?

The money in your Demand Deposit Account is protected by Lithuanian deposit insurance administered by the State Company Deposit and Investment Insurance (VĮ "Indėlių ir investicijų draudimas") in accordance with the conditions established by the Law on Insurance of Deposits and Liabilities to Investors of the Republic of Lithuania which are available here.

8. Keeping your security details safe

We do everything we can to keep your money safe. We ask you to do the same by keeping your security details safe. This means you should make sure they are kept secure, not accessible to other people, and not shared with anyone else.

Sometimes it's easy to forget to take the steps you should take to keep your money safe. Here are a couple of tips:

  • make sure you don’t leave the Revolut app open on an unlocked device; and
  • keep your mobile device and your email account secure and don't let other people use them.

Contact us through the Revolut app as soon as possible if your security details could be used without your permission.

You can contact us in the following ways: ||| | --- | --- | | Tell us about lost or stolen or security details | Send us a message through chat on the Revolut app. | | | Email us on feedback@revolut.com. | | | Call us to block a lost or stolen card on +44 20 3322 8352. | | Our website | www.revolut.com |

9. Are there any restrictions on using the Revolut app?

Please act reasonably and responsibly when using the Revolut app.

For example, the Revolut app must not be used (directly or indirectly) as follows:

  • for illegal purposes (for example, committing fraud);
  • in a way that we reasonably believe might harm our ability to provide our services;
  • to control or use a Demand Deposit Account that's not yours;
  • to allow anyone else to have access to or use Demand Deposit Account or the Revolut app; or
  • for business purposes.

Please also act in a respectful way towards us and our support staff – we're here to help you.

10. When we might prevent you from using your Demand Deposit Account

The safety of your money is important to us. In certain cases we might prevent you from using your Demand Deposit Account. For example, we will deny the repayment of any deposit and will not credit any additional deposit if we're reasonably concerned about its security or that it might be used fraudulently or without your permission.

We might also have to prevent you from using your Demand Deposit Account to meet our legal obligations.

We'll tell you through the Revolut app before, or as soon as possible after, we have limited the use of your Demand Deposit Account. We'll also let you know why we've done it (unless it would reduce your or our security or it would be unlawful). We will let you use your Demand Deposit Account normally as soon as the reasons for the limit no longer exist.

11. When could you suspend or close my Demand Deposit Account?

We may close or suspend your Demand Deposit Account immediately and end your access to the Revolut app, in exceptional circumstances. Exceptional circumstances include the following:

  • if we have good reason to suspect that you are behaving fraudulently;
  • if you've broken these Demand Deposit Terms in a serious or persistent way and you haven't put the matter right within a reasonable time of us asking you to;
  • if we have good reason to believe that your use of the Revolut app is harmful to us or our software, systems or hardware, or our reputation or goodwill;
  • if you've been declared bankrupt;
  • if you die or a declaratory judgement of your death is pronounced; or
  • if we have to do so under any law, regulation, court order or ombudsman's instructions.

Upon closing your Demand Deposit Account, we will return any remaining balance in your Demand Deposit Account to your e-money account with Revolut Payments or will allow you to make a withdrawal directly.

12. Are we responsible if something goes wrong with your Demand Deposit Account or the Revolut app?

We'll do as much as reasonably possible to make sure that our services are not interrupted and are accessible at a reasonable speed. However, we can't promise that this will always be the case or that the services will be free from faults. We also rely on some third parties to provide services to you, which can sometimes disrupt our services. We'll always do our best to solve any problems with our services, no matter what the cause.

We will not be responsible for losses resulting from us failing to meet our obligations to timely credit into your Demand Deposit Account incoming money or debit from your Demand Deposit Account money being withdrawn because:

  • of a legal or regulatory requirement; or
  • unforeseeable events outside our control, which were unavoidable at the time;
  • of criminal or any other illegal actions of third parties resulting in damage to you or any other person; or
  • of the blocking of your Demand Deposit Account when implementing legal requirements, including those in relation to anti-money laundering and counter-terrorist financing.

We will only be responsible for foreseeable losses

If we break this agreement, we will only be responsible for any loss that we could have foreseen at the time we entered into the agreement.

We won't be responsible to you for any of the following, whether direct or indirect, that arises in connection with this agreement:

  • loss of income or profit;
  • loss of goodwill or damage to your reputation;
  • loss of business contracts or opportunities;
  • loss of anticipated savings; or
  • consequential loss.

Nothing in this agreement removes or limits our liability for death or personal injury resulting from our negligence or from fraud or fraudulent claims and statements.

13. Our right to withdraw money from your Demand Deposit Account in exceptional cases

We have a right to withdraw money from your Demand Deposit Account without your instruction in the following cases:

  • if money was transferred to your Demand Deposit Account without any legal basis (i.e. due to fraud, mistakes or technical errors);
  • when we, as a service provider, are required by applicable laws, to withhold and pay to competent authorities taxes that apply to you in your capacity as a depositor; or
  • in other cases, as established by Lithuanian laws and other applicable legislation.

14. When you might be responsible for our losses?

You may be responsible to us for certain losses.

If you have broken this agreement and this has caused us to suffer a loss:

  • you will be responsible for any losses we suffer as a result of your action (we will try to keep the losses to a minimum);
  • if your actions result in us losing profits, you may also be responsible for those losses (but you won't be responsible if this would mean that we are compensated twice for the same loss); and
  • you will also be responsible for any reasonable legal costs that arise as a result of our losses.

15. How do I get information about transactions for my Demand Deposit Account?

You can check all Demand Deposit Account inflows and outflows through the Revolut app. We will not make any changes to your Demand Deposit Account information and it will be available to you through the Revolut app while you are a customer and for 8 years after you close your Demand Deposit Account. If you need to keep a copy of the information after then, you will need to download it. You can download information from the Revolut app at any time.

You will receive a notification to your mobile device each time a deposit is placed into or withdrawn out of your Demand Deposit Account. You can turn off these notifications, through the Revolut app or in your device's settings, at any time. If you turn off notifications, you should regularly check your Demand Deposit Account information on the Revolut app. It's important that you know what amounts go into and out of your Demand Deposit Account, so we recommend that you do not turn off notifications.

Communicating with you

We'll communicate with you through the Revolut app. Other Revolut group entities may also communicate with you via the Revolut app if this is agreed with you and that entity.

This is how we will provide Demand Deposit Account information and tell you about any fraud, or suspected fraud, relating to your Demand Deposit Account. It is also how we will tell you if there is a security threat to your Demand Deposit Account. Make sure you regularly check the Revolut app for this information.

To help keep your Demand Deposit Account safe, download the latest software for your mobile device and the latest version of the Revolut app as soon as they are available.

We may also communicate with you by text message (SMS) or email, so you should regularly check your text messages and email account.

Your consents, approvals, acceptances and other statements given using the Revolut app shall have the same legal validity as your signature on a written document. Your agreements concluded with us via the Revolut app shall be deemed to be written agreements concluded between you and us. Any instructions to us for conducting operations and other actions submitted/executed from you through the Revolut app will be treated as submitted/executed by you and valid as actions performed by you.

We will usually communicate with you in English or Lithuanian.

Keep us in the loop

Please keep your details up to date and let us know immediately if any information you've given us changes. If we discover that any of your information is incorrect, we may update it or ask you to provide further information.

To meet our legal and regulatory requirements we might sometimes need to ask for more information about you (for example, if your deposit inflow or outflow increases). Please provide this information quickly so that disruption to your Demand Deposit Account or our services is minimised.

16. Confidentiality

You understand and consent that due to the nature of the Revolut Bank services under this agreement, we may be required to disclose the following information about you:

  • the fact that you are our customer;
  • the services being provided to you;
  • your Demand Deposit Account number;
  • the balances available in your Demand Deposit Account;
  • operations performed or being performed on your behalf;
  • your debt obligations towards us; the circumstances of us providing financial services to you;
  • the terms and conditions of the agreements on the basis of which we provide you with services;
  • the fact of the termination of this agreement and of the closing of your Demand Deposit Account;
  • your financial situation and assets; and
  • your activities, plans, debt obligations to or transactions with other persons.

Your commercial or professional secrets are all treated as confidential information (i.e. as a client secret or bank secret).

You understand and consent that the people we may disclose that information to are:

  • Any affiliate of Revolut Bank. This includes, but is not limited to, Revolut Payments and Revolut Ltd (a company incorporated in England and Wales with company number 08804411 and firm reference number 900562, whose registered office is at 7 Westferry Circus, Canary Wharf, London, E14 4HD, United Kingdom) (Revolut Ltd).
  • Revolut Bank's representatives and other parties directly or indirectly involved in the provision of Revolut Bank Services to you or in the preparation of the provision of such service to you, and their subcontractors (for example, correspondent banks, financial institutions, insurance companies, financial intermediaries, brokers, participants of, or parties to, payment, clearing or settlement systems, exchanges and other) if, due to the specifics of such services, it is necessary to disclose such data.
  • Third parties that provide services to Revolut Bank (supplementing the provision of our financial services), and subcontractors of such third parties, provided that third parties and their subcontractors were engaged in compliance with all regulatory requirements applicable to such outsourcing.

During the communication and exchange of information between you and us by means of telecommunications or electronic communication, confidential information (including information constituting client secrets or bank secrets) may become available to third parties without our will or knowledge. If this happens, we are not liable for any such disclosure of the information and you shall assess this risk prior to entering into this agreement with us.

Required disclosures of information

We will disclose your information where required or permitted to do so by Lithuanian laws and other applicable legislation or to exercise or enforce our rights, or the rights of our customers.

17. Our intellectual property

All the intellectual property in our products (for example, the content in Revolut app and on our website, our logo) is owned by Revolut Ltd and is being used by us and other Revolut group companies. You must not use this intellectual property as your own, except to enjoy our products. You also must not reverse-engineer any of our products (that is, reproduce them after a detailed examination of their construction or composition).

18. How to make a complaint?

If you're unhappy with our service, we'll try to put things right

We always do our best, but we realise that things sometimes go wrong. If you have a complaint, please contact us. We will accept and consider any complaint sent by you to us. Our final response to your complaint, or a letter explaining why the final response has not been completed, will be provided to you within 15 business days after your complaint is made, and in exceptional circumstances, within 35 business days (and we will let you know if this is the case).

Out of court dispute resolution authority for complaints related to financial services

If you are unhappy with how we have dealt with your complaint, you can refer it to the Bank of Lithuania within 1 year of the date you sent us your complaint. In this case the Bank of Lithuania will act as out of court dispute resolution authority dealing with disputes between consumers and financial service providers.

Their address is: Gedimino ave. 6, 01103 Vilnius, the Republic of Lithuania.

You can find more information on their website.

Please note that should you wish to have a possibility to apply to the Bank of Lithuania as to the out of court dispute resolution authority, then you shall make your complaint to us within 3 (three) months from the day that you found out or should have found out about the alleged violation of your rights or legitimate interests arising from agreement with us.

Examination of the complaint at the Bank of Lithuania is free of charge.

The out of court dispute resolution authority for consumer disputes not related to Bank of Lithuania competences is the State Consumer Rights Protection Authority.

Their address is: Vilniaus str. 25, 01402, Vilnius, the Republic of Lithuania.

You can find more information on their website. You can also rely on the mandatory consumer protection rules of the EEA country where you live.

Out of court dispute resolution authority for complaints related to processing of personal data

You have the right to make a complaint to the State Data Protection Inspectorate (SDPI), the Lithuanian supervisory authority for data protection issues.

Their address is: L. Sapiegos str. 17, 10312, Vilnius, the Republic of Lithuania; ada@ada.lt.

You can find more information on their website.

More information

Click here for more information about our complaints handling procedure.

How to resolve an issue or make a complaint

If you'd just like to speak to someone about an issue that is concerning you, please contact us through the Revolut app. We can usually settle matters quickly.

If you prefer, you can make a complaint. You can also do this through the Revolut app, or by using this form or emailing us at formalcomplaints@revolut.com.

To make a complaint, you’ll need to tell us:

  • your name and surname;
  • the phone number and email address associated with your Demand Deposit Account;
  • what the issue is;
  • when the problem arose; and
  • how you'd like us to put the matter right.

We'll look into your complaint and respond to you by email. We will communicate with you in English or Lithuanian, unless we tell you otherwise.

Irrespective of the above, you always have the right to approach the out of court dispute resolution authorities mentioned above in relation to any complaint about our service. You also have the right to apply to any competent court (in accordance with this agreement) if you think we have breached the law.

19. We can change these Demand Deposit Terms

We'll only change the agreement for the following reasons:

  • if we think it will make it easier to understand or more helpful to you;
  • to reflect the way our business is run, particularly if the change is needed because of a change in the way any financial system or technology is provided;
  • to reflect legal or regulatory requirements that apply to us; or
  • because we are changing or introducing new services or products that affect our existing services or products covered by these Demand Deposit Terms.

Telling you about changes

If we add a new product or service that doesn't change the agreement we may add the product or service immediately and let you know before you use it.

Otherwise, we'll give you at least 14 days' notice through the Revolut app before we make any change. We'll assume you're happy with the change unless you tell us that you want to close your Demand Deposit Account before the change comes into effect.

20. Fees and Taxes

Revolut Bank does not charge any fees for and in relation to Revolut Bank services.

You may be responsible for paying taxes or costs that apply to deposit that you hold in your Demand Deposit Account and that we are not responsible for collecting from you, except where that is required by law.

21. How do I close my Demand Deposit Account?

You can close your Demand Deposit Account and so end this agreement, at any time by letting us know. You can do this through the Revolut app or by emailing us at feedback@revolut.com.

What happens if my e-money account is closed?

Immediately after your Demand Deposit Account is closed, we will return any remaining balance to your e-money account with Revolut Payments.

Your e-money account with Revolut Payments and your Demand Deposit Account with Revolut Bank are different accounts. Closing one will not automatically close the other. However, you need to have both for us to be able to offer our services to you effectively.

If your e-money account with Revolut Payments is closed, you will not be able to return deposits from your Demand Deposit Account with Revolut Bank to your e-money account with Revolut Payments. This means that, although you can continue to use your Demand Deposit Account, its functionality will be limited to keeping your money and returning it to you on your request as described in section 6.

The same consequences as described above will occur should you end your arrangements with Revolut Payments regarding the transfer of funds from your e-money account with Revolut Payments to your Demand Deposit Account with Revolut Bank, but will keep your e-money account opened.

Permission for us to process your personal information

To provide services under the agreement we need to collect information about you. Under data protection law, we are what is known as the 'data controller' of your personal information. For more information about how we use your personal information, see our Privacy Policy.

By entering into the agreement you are giving us permission to gather process and store your personal information for the purpose of providing our services to you. This doesn't affect any rights and obligations you or we have under data protection law.

You can withdraw your permission by closing your Demand Deposit Account, which will end the agreement between you and us. If you do this, we'll stop using your information for the purpose of providing our services, but we may need to keep your information for other legal reasons.

Our contract with you

Only you and we have any rights under the agreement.

The agreement is personal to you and you cannot transfer any rights or obligations under it to anyone else, without our consent.

Our right to transfer and assign

You permit us to transfer or assign all of our rights and obligations under these Demand Deposit Terms to any third party.

We will only transfer any of your and our rights or obligations under these Demand Deposit Terms if we reasonably think that this won't have a significant negative effect on your rights under these Demand Deposit Terms or we need to do so to keep to any legal or regulatory requirement. When we transfer rights and obligations we call this 'novation'. When we only transfer rights, we call this 'assignment'.

Lithuanian law applies

The laws of the Republic of Lithuania govern your relationship with us. They also apply to this agreement. Despite this, you can still rely on the mandatory consumer protection rules of the European Economic Area Member State where you live.

The English version of the agreement applies

If these Demand Deposit Terms are translated into another language, the translation is for reference only and the English version will apply. By entering into this agreement and accepting Revolut Bank’s services, you confirm that you understand the English language and agree to communicate with Revolut Bank in English regarding this agreement.

Our right to enforce the agreement

If you have broken the agreement between you and us and we don't enforce our rights, or we delay in enforcing them, this will not prevent us from enforcing those or any other rights at a later date.

Taking legal action against us

Legal action under these Demand Deposit Terms can only be brought in the courts of the Republic of Lithuania (or in the courts of any European Economic Area Member State where you have a statutory right to bring legal action under these Demand Deposit Terms).

Revolut Bank UAB Deposit Insurance Information

1. Main information on deposit insurance

Deposits held with Revolut Bank UAB are insured by the Lithuanian State Company "Deposit and Investment Insurance"
Insurance coverage limit up to EUR 100,000 for a single depositor for all his/her deposits held with Revolut Bank UAB*
In case you have several deposits with Revolut Bank UAB all your deposits held with Revolut Bank UAB are aggregated and the insurance coverage limit of EUR 100,000 applies to the total amount of your deposits*
In case you have a joint account with one or more other persons the EUR 100,000 limit applies individually for each depositor**
The maximum period of time for the deposit insurance compensation to be paid, if Revolut Bank UAB fails to meet its obligations, is 15 working days***
The deposit insurance compensation payment currency Euro
Contact information State Company "Deposit and Investment Insurance"
Address: Algirdo str. 31, LT-03219 Vilnius
Telephone: +370 5 213 5657
Fax: +370 5 213 5546
Email: idf@idf.lt
More detailed information www.iidraudimas.lt

Notes:

* If a deposit is not returned as a result of an inability of Revolut Bank UAB to fulfil its financial obligations, the State Company "Deposit and Investment Insurance" shall pay the deposit insurance compensation for deposits to the depositors. The maximum amount of insurance compensation for deposits with Revolut Bank UAB for a single depositor is EUR 100,000. The amount of deposit insurance compensation is determined by aggregating all the deposits held with Revolut Bank UAB. For instance, if a depositor has a savings account with relevant account balance of EUR 90,000 and a current account with relevant account balance of EUR 20,000, the amount that will be paid to such depositor as insurance compensation will be only EUR 100,000.

In some specific cases (funds from the sale of a residential property owned by a depositor transferred to the depositor's account no more than 6 months before the occurrence of the deposit insured event; funds inherited by a depositor as legatee or legal successor; funds received by a depositor as a beneficiary under a life insurance contract or under any other similar contract in the event of death; funds received by a depositor as a compensation or benefit in the cases and under the conditions provided for by law due to fatality of another person when performing his/her professional or official duties; benefits or compensations for damage rendered by violent crimes), the deposit coverage will be greater than EUR 100,000. More detailed information is available at www.iidraudimas.lt.

** If you hold a joint account with another (other) person (persons), the insurance coverage limit of EUR 100,000 applies to each joint owner of the deposit.

*** Deposit insurance compensation payment. The institution responsible for the deposit insurance scheme is the State Company "Deposit and Investment Insurance" (address: Algirdo str. 31, LT-03219 Vilnius, tel.: +370 5 213 5657, fax: +370 5 213 5546, email: idf@idf.lt), website: www.iidraudimas.lt. It will compensate your deposits (up to EUR 100,000) no later than within:

  • 15 working days since 1 January 2019 till 31 December 2020;
  • 10 working days since 1 January 2021 till 31 December 2023;
  • 7 working days since 1 January 2024.

If until 31 December 2023 deposit insurance compensations are not paid within 7 working days since the day of occurrence of the deposit insured event, starting from 16 May 2016, at a depositor's request, he or she will be paid, within 5 working days as of the receipt of a relevant request, a portion of the deposit insurance compensation equal to the minimum monthly wage not exceeding, however, the sum total of the depositor's deposits eligible for insurance (advance deposit insurance compensation).

If within said periods no insurance compensation was paid to you, you should contact the State Company "Deposit and Investment Insurance". More detailed information is available at the following website: www.iidraudimas.lt

2. Other relevant information

When are deposits covered?

In principle, almost all deposits of retail depositors and corporate depositors are insured by the State Company "Deposit and Investment Insurance".

Exceptions applied to certain deposits are provided at the website of the State Company "Deposit and Investment Insurance": www.iidraudimas.lt. They can also be found below. Revolut Bank UAB, at your request, will also inform you whether a product is or is not covered by insurance. If deposits are insured, Revolut Bank UAB will confirm this in your account statement, whilst simultaneously referring you to this depositor information.

When are deposits not covered?

Deposits not covered by insurance:

  1. deposits made by other credit institutions on their own behalf and for their own account;
  2. Revolut Bank UAB own funds;
  3. deposits with respect to which criminal conviction has been imposed in connection with money laundering;
  4. deposits of financial institutions;
  5. deposits of management companies;
  6. deposits of financial brokerage firms;
  7. deposits whose owners' identity has not been established (deposits held in anonymous and coded accounts);
  8. deposits of insurance companies and reinsurance companies operating under the Law on Insurance of the Republic of Lithuania;
  9. deposits of collective investment undertakings;
  10. deposits of pension funds;
  11. deposits of state and municipal institutions as defined in the Republic of Lithuania Law on the Civil Service, except for funds belonging to other persons and held in deposit accounts of such institutions and entities;
  12. deposits of the Bank of Lithuania;
  13. debt securities issued by the participant of the insurance deposit scheme itself and its liabilities related to its acceptances and promissory notes;
  14. electronic money and funds received by an electronic money institution from electronic money holders in exchange for electronic money.

What are the restrictions on payment of deposit insurance compensations?

Deposit insurance compensations are not paid:

  1. in case of the deposits, funds, money, securities and liabilities that are not covered by insurance (as indicated above);
  2. to depositors for their deposits in an account, where no operations related to the deposit have been carried out in the 24 months preceding the day of the insured event, and the amount of the deposit held in it is lower than 10 euros.

Disbursement of insurance compensations shall be suspended, when the depositor or another person entitled to the deposit insurance compensation has been charged with an offence arising from money laundering, until the final decision of the court comes into force.

When payment of insurance compensation can be postponed?

In cases described under the Law on Insurance of Deposits and Liabilities to Investors of the Republic of Lithuania (more detailed information can be found at www.iidraudimas.lt) payments of insurance compensations can be postponed, for example, if there is a lack of data to justify the right to the deposit insurance compensation, or there is a judicial dispute over the deposit, or the depositors' right to dispose of a deposit is limited.

Revolut Bank UAB Privacy Policy

The basics

1. About us

We are Revolut Bank UAB, a specialized bank incorporated and licensed in the Republic of Lithuania with company number 304580906 and authorisation code LB000482 and whose registered office is at Konstitucijos ave. 21B, 08130 Vilnius, the Republic of Lithuania. We are committed to protecting and respecting your privacy.

We are committed to protecting and respecting your privacy

We will:

  • always keep your information safe and private;
  • never sell your information; and
  • allow you to manage and review your marketing choices at any time.

2. Why do I need to read this notice?

We will collect your personal information when you use:

  • the Revolut website at www.revolut.com;
  • the Revolut Dashboard or the Revolut app; or
  • any of the services you can get access to through the Revolut app or Revolut website (our services).

Under data protection law, we are what is known as the 'controller' of your personal information processed in relation to our services you receive through the Revolut website and the Revolut app. The Revolut website, Revolut Dashboard and the Revolut app are operated together with Revolut Ltd (our parent company) whose registered office is 7 Westferry Circus, Canary Wharf, London, E14 4HD, United Kingdom, company number 08804411 (Revolut). Revolut e-money services are operated by Revolut Payments UAB (Revolut Payments) (our sister company) whose registered office is at Konstitucijos ave. 21B, 08130 Vilnius, the Republic of Lithuania.

This policy contains important information

This document explains what information we collect, how we use it, and your rights if you want to change how we use your personal information.

If you have concerns about how we use your personal information, you can contact our data protection officer at dpo@revolut.com.

Your personal information

3. What information do you collect about me?

We collect different types of information from you and others

The table below explains what personal information we collect and use.

Type of information Details
Information you give us We collect information you provide when you:
✓ fill in any forms;
✓ correspond with us;
✓ register to use the Revolut app;
✓ open an account or use any of our services;
✓ take part in online discussions, surveys or promotions;
✓ speak with a member of our customer support team (either on the phone or through the Revolut app);
✓ enter a competition; or
✓ contact us for other reasons.
We will collect the following information:
✓ Your name, address, and date of birth.
✓ Your email address, phone number and details of the device you use (for example, your phone, computer or tablet).
✓ Your username, password and other registration information.
✓ Details of your bank account, including the account number, sort code and IBAN.
✓ Details of your debit cards and credit cards, including the card number, expiry date and CVC (the last three digits of the number on the back of the card).
✓ Identification documents (for example, your passport or driving licence number), copies of any documents you have provided for identification purposes, a personal description and photograph of you, and any other information you provide to prove you are eligible to use our services.
✓ Records of our discussions, if you contact us or we contact you.
✓ Your photo (only if you upload one).
Information from your device Whenever you use the Revolut website or the Revolut app, we collect the following information:
✓ Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your log-in information, the browser type and version, the time-zone setting, the operating system and platform, the type of device you use, a unique device identifier (for example, your device's IMEI number, the MAC address of the device's wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use and so on.
✓ Information about your visit, including the links you have clicked on, through and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling and clicks), and methods used to browse away from the page;
✓ Information on transactions (for example, payments into and out of your Revolut Bank account), including the date, time, amount, currencies, exchange rate, beneficiary details, details of the merchant or ATMs associated with the transaction, your personalised Revolut Card details, IP address of sender and receiver, sender's and receiver's name and registration information, details of your Revolut Bank account and of your account with Revolut Payments, also deposit transfers to your Revolut Bank account and deposit withdrawals back to your account opened with Revolut Payments, messages sent or received with the payment, details of device used to arrange the payment and the payment method used.
✓ Information stored on your device, including if you give us access to contact information from your address book, log-in information, photos, videos or other digital content, check-ins (sometimes, we call this content information). The Revolut app will regularly collect this information in order to stay up to date.
Information about your location If you have location services in the Revolut app switched on, we track your location using GPS technology and your IP address.
Information from others We collect information from third parties, such as credit reference agencies, fraud-prevention agencies and partners who help us to provide our services.
This includes your credit record, information to help us check your identity, and information relating to your transactions.
Information from social media If you allow us to, we will collect information such as friends lists from Facebook or similar information from other online accounts. If you've asked us to, we'll use your Facebook profile to confirm your identity as part of our know-your-client (KYC) process (the process of how we check who you are).

4. What is your legal basis for using my information?

We must have a legal basis (a valid legal reason) for using your personal information. Our legal basis will be one of the following.

Keeping to our contracts and agreements with you

We need certain personal information to provide our services and cannot provide them without this information.

Legal obligations

In some cases, we have a legal responsibility to collect and store your personal information (for example, under anti-money laundering laws we must hold certain information about our customers).

Legitimate interests

We sometimes collect and use your personal information, or share it with other organisations, because we or they have a legitimate reason to have it and this is reasonable when balanced against your right to privacy.

Consent

Where you've agreed to us collecting your information, for example by using the Revolut app or when you have ticked a box to indicate you are happy for us to use your personal information in a certain way.

We have explained more about how we use your personal information in the How do you use my information? section below.

5. How do you use my information?

We collect your information so we can provide the best service, tell you about products and services you may be interested in, and meet our legal obligations.

Providing our services

Whenever you apply for a product or service, we will use your personal information to check your identity (as part of our KYC process) and decide whether or not to approve your application.

If you are already a Revolut customer, we use your personal information to meet our obligations relating to any transactions you make (for example, making payments into and out of your Revolut Bank account, withdrawing cash or making payments with your Revolut Card). If you ask us to exchange the currency of the money you hold in your Revolut Bank account, we'll use your personal information to help us do that.

We also use your personal information to give you details of our products and services and to help us develop new products and services.

We also use your personal information to contact you by phone and provide you with customer support services. We may record these calls, but only for internal training and quality-control purposes.

The types of information we use are:

Here's an example of how we use your personal information to provide our services. If you apply for a credit product, we or our lending partner (the provider of the credit product) will carry out a credit check to better understand your financial circumstances and repayment history.

Our legal basis would be one or more of the following.

  • Keeping to contracts and agreements between you and us;
  • Legitimate interests (we need to be efficient about how we meet our obligations and we want to provide you with good products and services); and/or
  • Legal obligations.

Protecting against fraud

We use your personal information to check your identity to protect against fraud, keep to financial-crime laws and to confirm that you are eligible to use our services. We also use it to help us better understand your financial circumstances and manage fraud risks related to your Revolut Bank account.

The types of information we use are:

  • information you give us;
  • information from your device;
  • information about your location; and
  • information from others (third parties).

Here's an example of how we use your personal information to protect against fraud. If you have switched on location services in the Revolut app and your mobile phone tells us that you're in Lithuania, but your Revolut Card is being used in Spain, we may not process that transaction. Our legal basis would be one or more of the following.

  • Keeping to contracts and agreements between you and us;
  • Legitimate interests (to develop and improve how we deal with financial crime and meet our legal responsibilities)
  • Legal obligations

Marketing and providing new products and services that might interest you

We use your personal information to do the following:

  • Provide you with information about other goods and services we offer that are similar to those you have already used or asked about.
  • Provide you with information about our goods or services, and our partner's promotions or offers, which we think you might be interested in. To help us do this, we may use information about you to help us better understand your interests. You can opt out of this by using the help service through the Revolut app or by emailing our Data Protection Officer at the address given above.
  • If you agree, allow our partners and other organisations to provide you with information about their goods or services.
  • Measure or understand the effectiveness of our advertising, and provide relevant advertising to you.
  • Process applications for products and services available through us, and make decisions about whether to approve applications.

Remember, you can ask us to stop sending you marketing information by adjusting your marketing choices (the Do you use my information for marketing? section below explains how to do this).

The types of information we use are:

  • information you give us;
  • information from your device;
  • information about your location; and
  • information from others (third parties).

Here's an example of how we use your personal information for marketing. If you are a Revolut customer, we may contact you about optional extras or promotional offers. We may use information we gather about you through your use of our services to tailor these offers to you. In such cases we will always provide you with an easy option to unsubscribe from such offers.

Our legal basis would be one or both of the following.

  • Legitimate interests (to develop our products and services, define types of customers for new products or services, and to be efficient about how we meet our legal and contractual duties)
  • Consent (for you to receive marketing from other organisations)

To keep our services up and running

We use your personal information to manage the Revolut website and the Revolut app, (including troubleshooting, data analysis, testing, research, statistical and survey purposes), and to make sure that content from the Revolut website is presented in the most effective way for you and your device. For more information, please see our Cookies Policy.

We also use your personal information to allow you to take part in interactive features of our services, to tell you about changes to our services, and to help keep the Revolut website and the Revolut app safe and secure.

The types of information we use are:

  • information you give us; and
  • information from your device.

Here's an example of how we use your personal information to run our services. If any changes we make to our services affect you, we'll normally contact you using the email address you gave us when you signed up, or through the Revolut app, to tell you about the changes.

The legal basis would be one or both of the following.

  • Keeping to contracts and agreements between you and us.
  • Legitimate interests (to be efficient about how we meet our obligations and keep to regulations that apply to us)

Helping with social interactions

We use your personal information to help social interactions through our services or to add extra functions in order to provide a better experience.

The types of information we use are:

  • information you give us;
  • information from your device; and/or
  • information about your location.

Here's an example of how we use your personal information for social interactions. We'll let you know if any of your contacts who are Revolut customers have used our products, upgrades or features or are in the same area as you (if they have location services switched on). If you have the relevant settings in the Revolut app switched on, we'll use the contact list on your phone, or your photo gallery, so you can easily make payments to your contacts and send photos using the Revolut app.

The legal basis would be one or both of the following.

  • Legitimate interests (to develop our products and services and to be efficient in meeting our obligations).
  • Consent (to track you when you have location services switched on)

Providing location-based services

We use your information to provide relevant advertising to you (for example, information on nearby merchants), to protect against fraud, and to let you know when any of your contacts who are Revolut customers are in the same area as you (if they have location services switched on).

The types of information we use are:

  • information you give us; and
  • information about your location.

Here's an example of how we use your location information. If you go abroad, the Revolut app may automatically tell you the exchange rate in that country.

The legal basis would be one or more of the following:

  • Keeping to contracts and agreements between you and us
  • Legitimate interests (to develop and market our obligations and keep to regulations that apply to us)
  • Consent (to track you when you have location services switched on)

Meeting our legal obligations, enforcing our rights and other legal uses

We may need to share information about you:

  • with other organisations (for example, fraud prevention agencies);
  • if this is necessary to meet our legal obligations or in connection with legal claims; or
  • to help detect or prevent crime.

You can find out more in the Do you share my information with anyone else? section below.

The types of information we may share include:

  • information you give us;
  • information from your device;
  • information about your location;
  • information from others (third parties); or
  • information from social media.

Our legal basis would be one or more of the following.

  • Legitimate interests (to keep to laws and regulations that apply to us);
  • Legal obligations; and/or
  • Consent (for you to receive marketing from other organisations).

6. Do you carry out credit checks or make any automated decisions about me?

We or our lending partners use credit-reference agencies to carry out credit checks on you if you apply for one of the credit products or agree on eligibility check necessary to offer credit products that are specifically suitable for you.

We may also check your credit history to help us develop and offer credit products that are tailored to you. Credit-reference agencies will not store any of your information that we send them when we use their services for this purpose.

These checks of your credit history (credit insights) mean that when you apply for credit products, or we suggest credit products to you through the Revolut app, we can better understand your financial circumstances and repayment history, and can tailor our credit products to your needs. These credit insights do not leave any ‘footprint’ (trace) whatsoever on your credit record held by the credit-reference agency. If you do not want us to carry out credit insights, please contact us through the Revolut app or by emailing dpo@revolut.com.

Some of the searches we make when you apply for a credit product leave a 'soft footprint' on your credit history. This means that the search will be registered on your credit file but will not be visible to others if they search your credit history. (Basically, you will be able to see this footprint but other people won't. See here for more information.) A soft footprint will not affect your credit rating. If you apply for credit, we will provide more information about this in the application form.

Some of our third-party providers, such as fraud-prevention agencies, may also use credit-reference agencies to help us check your identity and prevent fraud. These searches also only leave a soft footprint credit history.

We do not accept joint account holders, but credit-reference agencies may sometimes link your credit record with that of anyone else who is financially connected to you.

Due to the international nature of our services, we use credit-reference agencies and fraud-prevention agencies in Lithuania, the UK and other countries.

Sometimes you may have a right to see your personal records held by credit-reference and fraud-prevention agencies. If you would like details of the credit-reference and fraud-prevention agencies we use, please contact us through the Revolut app or by sending an email to dpo@revolut.com.

You can withdraw your permission for credit checks by contacting us through the Revolut app.

The credit-reference agencies have created a joint document to explain how they use and share your information – you can see this here.

7. How do you use my information for marketing?

If you sign up to our services, we will assume you want us to contact you by post, email and phone (including text message) with offers and promotions. We may use the information we have collected about you in order to tailor our offers to you.

You can adjust your preferences, or tell us you don't want to hear from us, at any time. Just use the 'Privacy' section within the 'Profile' section of the Revolut app or click on the unsubscribe links on any marketing message we send you.

We won't pass your details on to any organisations outside the Revolut group of companies for their marketing purposes without your permission. You can find out more in the Do you share my information with anyone else? section.

Your rights

8. What are my rights?

Your right What it means
You have the right to be told about how we use your personal information. We provide this privacy notice to explain how we use your personal information.
You can ask to see the personal information we hold about you (this is called making a ‘data subject access request’, or DSAR for short). You can also ask for information about what information we process and why. If you make a DSAR, we will provide a copy of the personal information we hold about you. We can’t give you any information about other people, information which is linked to an ongoing criminal or fraud investigation, or information which is linked to settlement negotiations with you. We also won't provide you with any communication we've had with our legal advisers.
You can ask us to correct your personal information if you think it's wrong. You can have incomplete or inaccurate information corrected. Before we update your file, we may need to check the accuracy of the new information you have provided.
You can ask us to delete your personal information. You can ask us to delete your personal information if:
✓ there's no good reason for us to continue using it;
✓ you gave us consent (permission) to use the information and you have now withdrawn that consent;
✓ you have objected to us using the information;
✓ we have used the information unlawfully; or
✓ the law requires us to delete the information.
Just to let you know, we may not be able to agree to your request. As a specialized bank licensed in the Republic of Lithuania, we must keep certain customer information for at least eight years (we've explained this in more detail below). If you've closed your Revolut Bank account, we may not be able to delete your entire file because these regulatory responsibilities take priority. We will always let you know if we can't delete your information.
You can object to us processing your personal information for marketing purposes. You can tell us to stop using your personal information for marketing.
You can object to us processing other information (if we are using it for legitimate interests). If our legal basis for using your personal information is 'legitimate interests' and you disagree with us using it, you can object.
However, if there is an overriding reason why we need to use the information (for example, legal reasons), we will not accept your request.
If you object to us using information which we need in order to provide our services, we may need to close your account as we won’t be able to provide the services.
For example, if you object to us sending your personal information to our partners such as concierge providers (as part of our Premium and Metal plans), we may no longer be able to provide you with those concierge services.
You can ask us to restrict how we use your personal information You can ask us to suspend using your personal information if:
✓ you want us to investigate whether it is accurate;
✓ our use of the information is unlawful but you do not want us to delete it;
✓ we no longer need the information, but you want us to continue holding it for you in connection with a legal claim; or
✓ you have objected to us using your information (see above), but we need to check whether we have an overriding reason to use it.
You can ask us to transfer personal information to you. If we can, and are allowed to do so under regulatory requirements, upon your request, we will provide your personal information in a structured, commonly used, machine-readable format.
You can withdraw your permission. If you have given us any consent we need to use your personal information, you can withdraw your consent at any time by changing your settings in the Revolut app (or sending an email to dpo@revolut.com.
(Note, it will have been lawful for us to use the personal information up to the point you withdrew your permission).

9. How do I exercise my rights?

To exercise any of your rights set out in the previous section, you can contact us through the Revolut app or send us an email at dpo@revolut.com.

For security reasons, we can't deal with your request if we are not sure of your identity, so we may ask you for proof of your ID.

If you are unhappy with how we have handled your personal information you can complain to the State Data Protection Inspectorate in Lithuania (address: L. Sapiegos str. 17, 10312, Vilnius, Lithuania; e-mail: ada@ada.lt).

10. Do you share my information anyone else?

Revolut group companies

We share your personal information within the Revolut group of companies in order to provide you with the best service.

For example, we may share your information with Revolut Ltd, for various reasons such as in order to verify for your identity or if you wish to use cryptocurrency products, or we may share your information with Revolut Payments (when you wish to receive e-money services or medical insurance) and Revolut Trading Ltd (when you wish to use our share trading product).

Suppliers

The table below explains which suppliers we normally share your personal information with.

Type of supplier Why we share your information
Suppliers who provide us with IT (e.g. cloud storage), payment and delivery services To help us provide our services to you
Our banking and financial services partners and payments networks, including Visa and Mastercard, also payment systems administrators including the Bank of Lithuania To help us provide our services to you - this includes banking and lending partners, banking intermediaries and international payment service providers
Card manufacturing, personalisation and delivery companies To create and deliver your personalised Revolut Card
Advertisers To promote our services (We provide anonymous information only - for example, ‘500 men under 30 clicked on their advert’.)
Analytics providers and search information providers To help us improve the Revolut website or the Revolut app
Customer service providers, survey providers and developers To help us to provide our services to you
Communications services providers To help us send you emails, push notifications and text messages
Insurance underwriters To help us provide you with a range of insurance products
Credit-reference and fraud-prevention agencies To help us develop and offer credit products to you, and to check your identity and your eligibility for credit products.

Partners who help to provide our services

We may share your personal information with our partners in order to provide you with certain services you have asked us for.

Here's an example of when we might share your information with our partners. If you have asked for concierge services, we will share relevant information with the provider of the concierge service.

We will only share your personal information in this way if you have asked for the relevant service. You can withdraw your permission at any time by contacting us through the Revolut app. However, this may affect your ability to continue to use those services.

From time to time we may work with other partners to offer you co-branded services or promotional offers, and we will share some of your personal information with those partners. We will always get your consent before sharing your information for these purposes. You can withdraw your consent at any time by contacting us through the Revolut app.

Our partners will have their own privacy notice explaining how they use your personal information. It's important that you read those privacy notices as well.

Credit-reference agencies

If you apply for a credit product, we'll share your personal information with credit-reference agencies to check whether you are likely to make repayments when due.

For legal reasons

We also share your personal information with fraud-prevention agencies to check your identity, protect against fraud, keep to anti-money laundering laws and confirm that you are eligible to use our products and services.

Here's an example of when we might share your personal information for legal reasons. If you give us false or inaccurate information and we identify fraud, we will let fraud-prevention agencies know. Law-enforcement agencies may check and use this information.

If fraud is detected, you could be refused certain services, finance or employment. You can contact us through the Revolut app to ask for more details of how your information will be used by us and these fraud-prevention agencies.

Some fraud-prevention agencies have created a document to explain how they use and share your information - you can see this here.

We may also need to share your personal information with other third-party organisations:

  • if we have to do so under any law or regulation;
  • if we sell our business;
  • in connection with criminal or fraud investigations;
  • to enforce our rights (and those of customers or others); or
  • in connection with legal claims.

Here's an example of when we might share your personal information for advertising purposes. We may share your information (your name, email address and app events) with our advertising partners in the ways described below, but the information is hashed before we send it, and the social-media platform we share it with is only allowed to use that hashed information in the ways described below.

When we use social media for marketing purposes, your information may be shared with the social-media platforms so that they can check if you also hold an account with them. If you do, we may ask the advertising partner or social-media provider to:

  • use your information to send our adverts to you, because we think that you might be interested in a new Revolut product or service;
  • not send you our adverts, because the marketing relates to a service that you already use; or
  • send our adverts to people who have a similar profile to you (for example, if one of our services is particularly useful to people with similar interests to the ones on your social-media profile, we may ask our advertising partner or social-media partner to send our adverts for that service to those people).

An example of how we may use social media for marketing purposes is through Facebook’s ‘Custom Audience’ tool, the terms of which are available here.

The legal basis would be the following.

  • Legitimate interests

You can contact us as at any time, either through the Revolut app or by emailing dpo@revolut.com, if you do not want us to share your personal information for marketing purposes. Remember you can also manage your marketing preferences directly with any social-media provider that you have an account with.

Revolut and your personal information

11. Will my information go outside Europe?

As we provide an international service, we may need to transfer your personal information outside the European Economic Area (EEA) in order for us to provide our services.

For example, if you ask to make an international payment, we will send funds to banks overseas. We might also send your information overseas to keep to global legal and regulatory requirements, and to provide ongoing support services.

We may share your personal information with credit-reference agencies and fraud-prevention agencies outside the EEA. (You can read more about this in the Do you carry out credit checks or any make any automated decisions about me? section above).

We will take all reasonable steps to make sure that your personal information is handled securely and in line with this privacy notice and data-protection laws and that the level of protection is maintained in connection with such data transfers by using European Commission-approved Standard Contractual Clauses or other applicable procedures.

If you would like more information, please contact us through the Revolut app or by sending an email to dpo@revolut.com.

12. How do you protect my personal information?

We store your information on our secure servers.

Any payment transactions carried out by us or our payment-processing providers will be encrypted using Secured Sockets Layer technology or a secure virtual private network.

If you use a password for the Revolut app or the Revolut website, you will need to keep this password confidential. Please do not share it with anyone.

Unfortunately, providing information online is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee that all information you provide through the Revolut app or the Revolut website will be secure. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

When you use our services, which include social networking, chat room or forum features, do not share any personal information that you don't want to be seen, collected or used by other users, as this information will become publicly available.

13. How long will you keep my personal information for?

Under anti-money laundering and terrorist financing laws we need to hold information about you and your transactions for eight years. In addition you have the right to ask us to send you the money we hold for you for up to eight years after your Revolut Bank account is closed or Revolut Card has expired. We will therefore hold your information for this long.

Generally, we will not hold your personal information for more than eight years after our business relationship with you has ended, unless we need to hold it for longer because of a potential or ongoing claim or another legal reason.

14. How will you keep me updated on how you use my information?

If we change the way we use your personal information, we will update this notice and, if appropriate, let you know by text message, by email, through the Revolut app or through the Revolut website.

15. Cookies

We use cookies to analyse how you use the Revolut website. Please read the Cookies Policy for more information about cookies.