How can we help?
Setting up an account
Managing my business
For Business Users
What cards do you offer?
How many cards can I have?
How do I order new card?
When will I receive my card?
How can I check my card details (PIN/CVC/expiry date)?
What billing address should I use for card payments?
What is 3DS and how do I authorise payments with it?
How do I set up Apple/Google Pay?
What currencies does my card support?
Can I label/name my cards?
Issues with cards and card payments
My card payment has been flagged as Suspicious Transaction
Why has my card payment been declined?
Why is my card payment still pending?
I have exceeded all my PIN/CVC tries
My card has been compromised/lost/stolen
I would like a refund for something I bought
I don't recognise a card transaction/withdrawal
What's the difference between prepaid and debit cards?
My refund is not showing up in my statement
What are Metal cards and how do I get one?
How do I activate a new card?
I have exceeded my limit for contactless payments
I want to change my card PIN
Will I be charged for cash withdrawals?
What is the withdrawal limit?
I did not receive the correct amount of cash
My card has been swallowed by an ATM
Why was my cash withdrawal declined?
What are virtual cards?
Recurring card payments
Can I use virtual cards with Apple/Google Pay?
Freezing a card
Location based security
Sending money to an external bank account
Where can I transfer money?
Making a bank transfer
Issues with transfers
Will I be charged for transferring money?
How quick is my transfer?
What are the limits on outbound transfers?
How can I download my transfer confirmation?
What name will the beneficiary see when I transfer money to them?
What do I need to include in the SWIFT message?
Transfers to the United States
What are SEPA Instant transfers?
What is a recurring payment?
What are bulk payments?
Can I change the details of a counterparty?
Sending money to another Revolut account
What are the steps to send money to other Revolut accounts?
What are Direct Debits?
How do I set up a Direct Debit?
How can I cancel a direct debit?
Why was my Direct Debit declined?
A Direct Debit was taken from my account that I want to dispute. What are my options?
What are the payment limits for Direct Debits?
What do I do if a direct debit on my account is incorrect?
Is Revolut charging me a fee for processing a direct debit?
Exchange rate for my cash withdrawal is wrong
How can I exchange funds from one currency to another?
What are iDEAL payments?
Who can pay with iDEAL payments?
How can I pay with iDEAL payments?
How do I know my iDEAL payment has been successful?
How do I know that the iDEAL payment has been received by the merchant?
What if I don’t see Revolut offered as an iDEAL option?
Can an iDEAL payment be cancelled or undone?
How do I request a refund for an iDEAL payment?
What can I do if I can’t see the refund of an iDEAL payment?
Are there any fees for iDEAL payments?
Can I use iDEAL payments to pay internationally?
Are there any limits when paying with iDEAL?