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My card payment has been flagged as Suspicious Transaction

Your safety is our priority. Occasionally, our security system can flag a card payment attempt as suspicious. When that happens, your card payment will be declined and we will automatically freeze your card. In some instances we'll pause all payments in your account to keep you safe while we review your account.

Review transaction

Please review this transaction in the app by choosing one of two available options:

  • Yes, it was a genuine transaction.
  • No, I'm not aware of it. We'll terminate that card assuming it's compromised.

Note: confirming that a transaction is genuine only works in the context of a single card (i.e. we can still flag transactions as suspicious for the same merchant from other cards you hold).

If you have any other questions, feel free to submit a support request and we'll be happy to help you.

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