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I’m unable to verify my identity
If you're waiting for the verification result, please note that it can take anywhere between 1 and 3 business days or more for you to hear back from us. If your verification has failed, please try again and double-check that your images are clear and all document photos are readable without any blur or glare.
Make sure that you:
- Are over 18 years old
- Are using a document that isn't expired, damaged or unreadable
- Take pictures that are clear, with the details of the document readable
The account cannot be verified with pictures of screens/copies/scans of the real document.
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Verifying identity
My Number
- What is My Number?
- Why do I need to provide MyNumber?
- Which My Number documents does Revolut accept?
- What is the difference between My Number Card and My Number Notification Card?
- How can I get a My Number document?
- I have questions about Individual Number. Who should I contact?
- What functions are unavailable without submitting My Number?
- Submitting My Number after passing identity verification.