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I’m unable to verify my identity

If you're waiting for the verification result, please note that it can take anywhere between 1 and 3 business days or more for you to hear back from us. If your verification has failed, please try again and double-check that your images are clear and all document photos are readable without any blur or glare.

Make sure that you:

  • Are over 18 years old
  • Are using a document that isn't expired, damaged or unreadable
  • Take pictures that are clear, with the details of the document readable

The account cannot be verified with pictures of screens/copies/scans of the real document.

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