How can we help?
Why is my account locked?
We know that it can be frustrating to be denied access to your funds. Rest assured that we are doing everything in our power to finish the required checks and reinstate your account as soon as possible. Unfortunately, there is no specific time frame that we can provide, the length of an investigation varies on a case to case basis. Please see also this blog article.
- What is My Number?
- Why do I need to provide MyNumber?
- Which My Number documents does Revolut accept?
- What is the difference between My Number Card and My Number Notification Card?
- How can I get a My Number document?
- I have questions about Individual Number. Who should I contact?
- What functions are unavailable without submitting My Number?
- Submitting My Number after passing identity verification.