How can we help?
Why was my cash withdrawal declined?
Some of the most common reasons for withdrawals are:
- Insufficient funds
- Incorrect PIN entry
- Monthly spending limit exceeded
- Card accidentally frozen
Please check the 'Cards' tab of the app to view PIN, unblock it when 3 incorrect PIN attempts have been made, and make sure your card has not been frozen, expired, or reported lost or stolen.
If your withdrawal was declined but your Revolut account was debited for the transaction, please fill out our online chargeback form.
To submit a chargeback form, go to your transactions history in the app, choose the transaction you would like to report and tap on 'Report an issue'. You will be able to submit a chargeback form from there.
If the transaction is pending, please wait 8 days after the transaction before submitting the form. The money should be returned to your available balance after this period of time.
Please note, this process may take up to 50 days as we are obliged to give the merchant time to respond.
Due to international sanctions in place, it's currently not possible to use your Revolut card in Russia.
- I did not receive a tracking number for my delivery
- Why is my card not posted yet?
- Where can I get my card delivered to?
- My physical card is not working
- My disposable virtual card is not working
- My contactless card payment is not working
- I have exceeded all my PIN attempts!
- What to do if my card was lost or stolen?
- My card has been compromised
- My card has been swallowed by an ATM
- My Revolut card is due to expire – what should I do?
- I've found my 'lost' card – how can I re-link it?
- I would like a refund for my card