I don't recognise a cash withdrawal

If, after double-checking the cash withdrawal and the location where it was made, you are absolutely certain that your card has been compromised, please freeze your card immediately via the app or our website to prevent further fraudulent withdrawals and fill out our online chargeback form so we can help with the issue.

To submit a chargeback form, go to your transactions' history in the app, choose the transaction you would like to report and tap on 'Report an issue'. You will be able to submit a chargeback form from there.

Please bear in mind that the chargeback process is a last resort to recover your money and it can take some time for Visa or Mastercard to issue their ruling (find out more about the here).