How can we help?
I've been charged for a declined payment
If the transaction was declined on the merchant's side, but your account was still charged, this might be due to a problem with the card machine or merchant website, and the payment will be reverted automatically after 8 days.
To revert the payment faster, you need to contact the merchant, and they can either manually revert the transaction, or provide a written confirmation that they will not be claiming the funds, which we can use to revert the payment.
Issues with card payments
- Why is my card payment pending?
- Why has my card payment been declined?
- I don't recognise a card payment
- I've been charged more than once for the same transaction
- Why did Revolut charge me for card payment?
- Exchange rate for my card payment is wrong
- Why do I see an extra small charge on my statement?
- Why has my card payment been reverted?
- Declined payment is not visible in transactions list
- Payment declined by security system
- Payment declined due to geolocation mismatch
- Why my online payment was declined?
- I've been charged for a declined payment
I don't recognise a card payment
- I was not supposed to be charged by a specific merchant
- I am getting charged for a subscription I canceled or I was not aware I was signing up for
- Merchant's name and location are showing differently
- I was charged incorrectly with a merchant I recognise
- This transaction was made by someone else without my permission