How can we help?
How do I recall a transfer?
After the outbound transfer process is completed, you can request to have the funds refunded if there is an error in the request or if you want to cancel the transfer request.
Please contact us via 'Chat' section of the app if you need to recall your transfer.
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Issues with transfers
- My beneficiary has not received the money I sent
- I want to cancel a transfer
- How do I recall a transfer?
- Why is my beneficiary not allowed?
- Why has my transfer failed?
- Why has my transfer been declined?
- Why is my transfer still pending?
- Why was I charged a fee for my transfer?
- How do I download my transfer confirmation?