How can we help?
How can I un-trust a payee?
Untrusting a payee is possible by navigating to the recipient details screen and using the toggle in the 'Authentication' section.
Issues with transfers
- My beneficiary has not received the money I sent
- I want to cancel a transfer
- How do I recall a transfer?
- Why is my beneficiary not allowed?
- Why has my transfer failed?
- Why has my transfer been declined?
- Why is my transfer still pending?
- Why was I charged a fee for my transfer?
- How do I download my transfer confirmation?