How can we help?

I want to cancel a transfer

To attempt transfer cancellation, please check the transfer detail page, and tap the 'Unsend' button if the transfer is still pending.

Please note that the Unsend button only requests us to attempt a transfer reversal, but it is not guaranteed to be successful.

The 'Unsend' option might not work for some transfer types. When it comes to SWIFT (international) payments, instructions are sent further straight away, so we can only manually request our banking partner to cancel the instructions. This way, it is not possible to cancel Swift transfers in the app.

If the 'Unsend' button is not visible on the page, it means that the transfer has already been processed and unfortunately, we cannot revert it for you.

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