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My contactless is not working

If your payment was declined with contactless, please make sure that:

  • The card was already used with chip and PIN prior to making a contactless payment

If you've never made an in-store payment or if you have just received your new Revolut card, you will need to activate your card by entering the 16-digit card number in the Cards tab.

If you have never made an in-store payment or if you have just received your new Revolut card, you need to make a payment using chip and PIN in order to activate the contactless feature.

  • Contactless is enabled in your card's security settings

You can check if contactless is enabled for a specific card by choosing 'PIN & Security' option for the relevant card.

  • Contactless is working with other terminals

Please double-check that the terminal you are paying at supports contactless; Note that in Japan, there are different types of contactless payments - Revolut only support Visa Contactless and Mastercard Contactless (not iD or QUICPay). payments can also get declined due to connection issue.

If your physical card has been damaged or has worn out, you can order a replacement card. The estimated delivery date will be provided as soon as you have ordered a new card.

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