How can we help?

My contactless is not working

Please review the failed transaction in the app for more accurate information about your contactless payment. In general, contactless payments can be declined for the following reasons:

  • Card was not activated with chip and PIN prior to making a contactless payment

If you've never made an in-store payment with your card, you will need to activate your card by entering the 16-digit card number in the Cards tab.

  • Contactless option is disabled in card's security settings

You can check if contactless is disabled for a specific card by choosing 'PIN & Security' option for the relevant card.

  • Terminal does not support Contactless payments

Please double-check that the terminal you are paying at supports contactless; Note that in Japan, there are different types of contactless payments - Revolut only support Visa Contactless and Mastercard Contactless (not iD or QUICPay). payments can also get declined due to connection issue.

If your physical card has been damaged or has worn out, you can order a replacement card. The estimated delivery date will be provided at checkout.

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