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My card has been swallowed by an ATM

If this happens, please terminate the card right away in the 'Cards' Tab of the app. You will then be able to order a replacement card right away.

Unfortunately, we have no control over this type of incident as the decision to retain your card is made by the ATM provider.

Even if the ATM provider returns the card to you, we cannot reactivate it since it may have been compromised while it was not in your possession.

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