How can we help?

Why my online payment was declined?

If your online payment was declined, please make sure that:

  • Online transactions are enabled in your card’s security settings
    You can check if e-commerce payments are enabled for a specific card by tapping on it and choosing 'PIN & Security'.
  • If the payment can be made using a virtual or disposable card
    Some merchants might experience issues accepting Revolut cards. In cases like this, you can try making a payment with a different Revolut card. If other attempts are declined as well, it's likely that the issue is on the merchant's side. You can contact them directly to clarify this.
  • The card's billing address is correct
    Some websites can request to enter the billing address of the card. In this case, please enter your profile address exactly the way it's displayed in the app.
    If the error with billing address remains, you can reach out to the merchant and provide them with your Card confirmation.
  • You manage to confirm the payment in the app with 3DS verification (if required)
    When you make a payment, there can be a message from the merchant, asking to confirm the payment in the app, followed by a push notification from us.
    3DS technology is meant to protect against fraud in e-commerce transactions. Revolut has no control over which transactions will require it, since this is defined on the merchant's side. In general, higher-value transactions are more likely to trigger 3DS.
  • If you're experiencing issues with payment verification, please try opening the app manually after you make the transaction; the confirmation request should be there.

Related Articles