How can we help?

I did not receive my tracking number

At present, we are unable to offer real-time tracking services for standard deliveries. You can only track your parcel if you are on a subscription plan or have paid for priority delivery. The tracking number will be available once your card has been posted. To view the status of your delivery, simply head to the 'Cards' tab.

If your card has been posted and you are still unable to track your delivery, or view your tracking number, please wait an additional day for the details to be updated or contact our customer support team via in-app chat.

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