How can we help?
Personal
Business
Setting up an account
Making payments
Receiving payments
Managing my business
Merchant accounts
More
For Business Users
Setting up an account
Onboarding
What types of accounts do we offer?
Why is my account not eligible?
Additional information needed for onboarding
What requirements are there for beneficial owners and directors?
Why do I need to add a payment card?
I do not have a corporate card, can I add my personal card?
Why is the document from the register not accepted as a confirmation of the operating address?
What if I don't have any operational address other than the registered address?
Why didn't you accept my sales invoice?
What if I don't have a website?
Why didn't you accept my bank statement as an operating address confirmation?
What if I don't have any utility bill for the operating address?
Can I send you an online presence as proof of the nature of my business?
I have a start up. How can I prove the nature of my business if I didn't start trading yet?
What can be provided as proof of my company's directors structure?
Why is my director's ID document being rejected?
Why am I being asked to provide a Power of Attorney?
What should I provide to verify my shareholders structure?
What should I provide to verify the nature of my business?
What should I provide to verify my operating address?
What if I have a virtual address and do not have the documents you need?
What if I do not have the documents you need for my business?
Why does your system say the website link I provided is broken?
How can I resend an invitation or invite my shareholders or directors?