How can we help?

PersonalBusiness
  • Setting up an account
  • Business Cards & Card payments
  • Sending & Receiving money
  • Managing my business
  • Merchant accounts
  • More
  • For Business Users
  • Business Cards & Card payments

My card has been swallowed by an ATM

If this happens, please deactivate the card right away from within the 'Cards' section of the app. You will then be able to order a replacement card right away. To understand why your card was swallowed, you will need to contact the ATM provider directly as we have no control over this type of incident.

Related Articles

General

  • What cards do you offer?
  • How many cards can I have?
  • How do I order a new card?
  • When will I receive my card?
  • How can I check my card details (PIN/CVC/expiry date)?
  • What billing address should I use for card payments?
  • What is 3DS and how do I authorise payments with it?
  • How do I set up Apple/Google Pay?
  • What currencies does my card support?
  • Can I label/name my cards?

What cards do you offer?

How many cards can I have?

How do I order a new card?

When will I receive my card?

How can I check my card details (PIN/CVC/expiry date)?