I did not receive the correct amount of cash from the ATM
Please contact us straight away with all of the details about the ATM, bank, and transaction. The request should be updated within 2 weeks and if we need any more information, our chargeback team will reach out to you.
If you have not received any details from us in 15 days and the dispute is not completed, contact our support team to provide more information about the process.
- What cards do you offer?
- How many cards can I have?
- How do I order a new card?
- When will I receive my card?
- How can I check my card details (PIN/CVC/expiry date)?
- What billing address should I use for card payments?
- What is 3DS and how do I authorise payments with it?
- How do I set up Apple/Google Pay?
- What currencies does my card support?
- Can I label/name my cards?