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How can we help?
For Personal Users
Why has my deposit failed?
Why is my deposit still pending?
My money hasn't arrived in my Revolut account
Balance hasn't been updated following a cheque or cash deposit
Why has my deposit been reverted?
Why was I charged a fee for my deposit?
Why is my card payment still pending?
Why has my card payment been declined?
I don't recognise a card payment
I've been charged more than once for the same transaction
Why have I been charged a fee for card payment?
Exchange rate for my card payment is wrong
Why do I see an extra small charge on my statement?
Why has my card payment been reverted?
I would like a refund for something I bought
Refund is not showing up in my statement
Why was my cash withdrawal declined?
I didn’t receive the correct amount of cash
Exchange rate for my cash withdrawal is wrong
Why have I been charged for cash withdrawal?
I don't recognise a cash withdrawal
Why has my cash withdrawal been reverted?
Recipient has not received the money?
I want to cancel a transfer
Why is my beneficiary not allowed?
Why has my transfer failed?
Why has my transfer been declined?
Why is my transfer still pending?
Why was I charged a fee for my transfer?
I don’t recognise a EUR Direct Debit payment
Why did my Direct Debit fail?
Why was my return payment less than the original amount sent?
How do I download my transfer confirmation?
Exchange rate for my fiat currency exchange is wrong