Terms & Policies

Terms and Conditions of the Remote Electronic Onboarding Process

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This document applies to you only if you are a customer of the Hungarian Branch of Revolut Bank UAB.


Terms and Conditions of the Remote Electronic Onboarding Process

Revolut Bank UAB Hungarian Branch

Introduction to remote onboarding

This document outlines the comprehensive process for establishing a banking relationship with Revolut Bank UAB Hungarian Branch (a branch office incorporated in Hungary and registered with the Court of Registration of the Metropolitan Tribunal under company registration number 01-17-001372 and with the Hungarian National Bank (MNB) under number 28989691 and whose registered seat is at 8 Szervita tér, 1052 Budapest, Hungary), being the Hungarian branch of Revolut Bank UAB (a company incorporated in the Republic of Lithuania with company number 304580906 and whose registered office and head office is at Konstitucijos ave. 21B, 08130 Vilnius, the Republic of Lithuania), hereinafter referred to as "the Bank" or “we” or “us”.

We offer a modern and convenient method for account opening through a remote electronic customer due diligence process, which we call "online onboarding." This procedure is conducted entirely through the Bank’s audited electronic communication tool, the Revolut mobile application. Our process is designed in strict accordance with the legal framework established by Act LIII of 2017 on the Prevention and Combating of Money Laundering and Terrorist Financing, and the detailed requirements of the Hungarian National Bank's Decree No. 29/2024. (VI. 24.). By utilising this service, you can become a valued customer of our Bank without the need for a personal visit to a physical bank office.


Prerequisites for a successful onboarding

To ensure a secure and compliant onboarding experience, prospective customers must meet a set of personal and technical criteria before initiating the process.

From a personal standpoint, the service is available to natural persons who are at least 18 years of age and possess full legal capacity to enter into a contract. You must be a Hungarian resident, meaning maintain a domestic residency in Hungary. A permanent residence and a mailing address within Hungary are mandatory.

For identification, you will need the following documents:

  1. If you are a Hungarian citizen: photo ID - either ID, passport or driving licence - and the address card.
  2. If you are a non-Hungarian EU/EEA citizen: photo ID - either ID or passport - and the address card.
  3. If you are a non-Hungarian non-EU/EEA citizen: passport, residence permit and the address card.

Furthermore, you need a mobile phone number and a unique email address.

The technical requirements are equally important for a smooth process. You must use a smartphone equipped with functioning front-facing and rear-facing cameras of sufficient quality. A stable and continuous internet connection, with a recommended minimum download and upload speed of 2 Mbps, is essential to prevent interruptions. You must install the latest official version of the Revolut mobile application from either the Google Play Store for Android devices or the Apple App Store for iOS devices. Finally, the identification procedure should be conducted in a quiet, calm, and well-lit environment. This ensures that the video and image captures are of high quality, which is crucial for successful verification.

During the online onboarding, the language of the procedure is set to your phone’s set language by default, but you can decide if you want to proceed in Hungarian or English. For the online onboarding and the pre-contractual procedure, Hungarian law shall be applicable.


The Step-by-step onboarding journey

The electronic application and contracting process is a guided journey that consists of several key stages.

  1. Your journey begins by downloading the Revolut mobile application. You will initiate the registration by providing your email address and mobile phone number. To ensure these contact details are correct and belong to you, we will send verification codes to both, which you must enter into the application to proceed.
  2. Next, you will be asked to create and confirm a private 6-digit passcode. Keep your passcode safe as you will need it to log in to and use the Revolut mobile application, avoid writing it down and never share it with others. Optionally, you can also enable Face ID instead of a passcode to log in. It is more secure.
  3. Next, you will be asked to add your personal details. You can either enter them manually or, if you have a Digitális Államolgár (DÁP) account, you can continue with verifying your identity via the Digitális Államolgár (DÁP) mobile application.
  4. At this stage, you must provide your explicit consent to proceed with the remote identification and to the complete recording and subsequent storage of the entire session, including all video data. The process cannot continue without this consent.
  5. Next, the application will guide you through the document scanning phase. Using your smartphone's camera, you will be prompted to capture clear, high-resolution images of your identification documents. Based on your citizenship, this might include both sides of your personal ID card, driving license, or the data page of your passport, as well as the front side of your Hungarian address card. It is vital that the documents are fully visible, legible, and free from any glare or obstructions.
  6. For enhanced security and a more streamlined process, the application supports Near Field Communication (NFC) data reading. If you are using an NFC-enabled Passport or ID Card, which contains an electronic storage chip, and your smartphone is NFC-enabled, the application will read your personal data directly and securely from the document's chip.
  7. To verify that you are the true owner of the documents and are present during the onboarding, the application will perform a liveness check. This involves using your phone's front-facing camera to scan your face. This biometric verification ensures that you are a real person performing the onboarding in real-time and that your live image corresponds to the photograph on your identification document.
  8. Following the scans, you might be asked to confirm the data that was automatically extracted from your documents and to manually enter any additional information that may be required.
  9. You will then be required to make several mandatory legal declarations. For regulatory purposes, this involves answering a series of questions to confirm your status regarding political exposure (PEP), U.S. tax residency (FATCA), and any other foreign tax residencies (CRS), and to declare that you are using the banking services in your own name and for your own benefit.
  10. Once your data and declarations have been submitted, the Bank will conduct an internal review. This step involves performing the necessary checks in accordance with our risk management policies and anti-money laundering regulations. This review is typically completed within 2 business days during the Bank's standard business hours.
  11. Upon successful completion of our review, you will receive a notification inviting you to sign the account contract. The contract is executed digitally within the application using a qualified electronic signature (QES), which is provided by our trusted third-party service provider. This signature holds the same legal effect as a handwritten signature. This means that any contract, agreement or other document signed between you and us via QES will be considered as being entered into in written form.
  12. After the contract is signed by both parties, your account becomes active. The Bank will send a final confirmation to you via a secure electronic channel and will provide you with the necessary initial credentials and instructions to activate your full access to our digital banking services.


Unsuccessful onboarding attempts

The online onboarding process will be considered unsuccessful, and we will not proceed with the account opening, if certain conditions are not met. This may occur if you withdraw your consent at any point during the procedure. The process will also be terminated if the presented identification documents are found to be illegible, visibly damaged, expired, or if their authenticity cannot be satisfactorily verified by our systems or databases that the Bank is legally eligible to connect to. Similarly, if the technical conditions, such as lighting or the stability of the internet connection, are inadequate for a clear and unambiguous identification, the process will fail. For the integrity of the identification, it is imperative that no third party is visible or audible during the video recording. The presence of another person will lead to immediate termination of the process. The onboarding will also be halted if contradictions or uncertainties arise regarding the applicant's provided data or identity, or in the event of technical errors that prevent the complete and successful recording of the required images or video. Should the process fail, you may be prompted to restart the procedure.

In addition to the above the Bank will deem the online onboarding to have failed in the following instances:

  1. should the technical conditions alter in such a way that the image quality is insufficient for conducting the online onboarding process;
  2. in the event that any document required for identification was not available during the online onboarding process;
  3. should you terminate the online onboarding process;
  4. if the conditions for the visual identification of the presented documents and certificates are not met; or
  5. in the event that you refuse to make any declaration required within the scope of the online onboarding process.

Please be advised that if the remote onboarding process is unsuccessful for any reason, it must be repeated. In such cases, the remote onboarding can be conducted by re-initiating the process through the Revolut mobile aApplication.


Data processing, security, and your responsibilities

Protecting your personal data is a top priority for the Bank. The entire online onboarding session, including all visual recordings, the images of your documents, and all data you provide, will be recorded and stored by the Bank. This data is maintained in a secure, encrypted, and retrievable manner for the period prescribed by law, in full compliance with the Hungarian AML Act and all applicable data protection regulations, including the GDPR. For a detailed explanation of how we collect, use, and protect your personal data, we encourage you to review our comprehensive Privacy Policy, which is available on our website.

While the Bank employs robust security measures, you also play a crucial role in safeguarding your information. You are responsible for ensuring the security of the smartphone and the internet connection that you use for the onboarding process. The Bank cannot be held liable for any damages that may result from malware, viruses, or spyware on your device, or from the use of an insecure or public network.


  1. Your right of withdrawal

In accordance with Act XXV of 2005, which governs the distance selling of financial services, you have a statutory right to withdraw from the framework contract without providing a reason. This right can be exercised within a period of fourteen (14) calendar days, starting from the date the contract was concluded.

Should you choose to exercise this right, you must send a clear and unambiguous statement of withdrawal to the Bank. This can be done through one of the following channels:

To ensure a prompt and accurate processing of your request, please include your full name, your place and date of birth, and the email address that you used during the registration process in your withdrawal notice.