Once your transfer is submitted, it can’t be cancelled, so make sure you keep your recipient account details up to date.
Please note that the majority of transfer types we process can't be reversed. Under some circumstances, we may attempt to recall it, however a successful outcome depends on the beneficiary bank's cooperation. We can assure that we'll do our best to solve this for you as soon as possible.
In general, there can be several reasons for cancelling the transfer. Some common situations are:
If the recipient account is closed or non-existent, the transfer should automatically bounce back to your account, normally within five working days, unless the receiving bank has technical issues.
If the recipient account details don’t match, the transfer should automatically bounce back to your account, normally within five working days. However, if these account details belong to a different person, recovery process can take longer. Your intended recipient may need to check with their bank.
The easiest way to retrieve funds is to ask your recipient to pay you back the duplicate transfer. If you believe a transfer should be reversed for another reason, get in touch with more details, so we can find the best solution for you.