How can we help?

I think I have a duplicate account

Why can't I have two personal Revolut accounts?

You are only allowed to have one personal revolut account, as stated in section 4 of our terms and conditions.

I am a Revolut for Business user. Can I have one personal and one business account with Revolut?

Yes, you are allowed to have both a business and a personal account with Revolut.

How did I create a duplicate account?

Most commonly, a duplicate account is created when you get a new phone number. This can be a result of moving countries, losing your phone or changing service providers. When you get a new phone number, you should change the phone number registered to your account. This is done by going to "Lost access to your number?" at the login screen and following the instructions on the screen to change your phone number to your new one.

Learn more from this #RevTip video.

I have relocated to a different country and got a new phone number. What do I do with my Revolut account?

Please go to "Lost access to your number?" at the login screen and follow the instructions on the screen to change your phone number to your new one.

Learn more from this #RevTip video.

What can I do if my duplicated account has been identified for termination?

If you have access to your account which is believed to be duplicated, please upgrade your app to the latest version, go to the Settings section of the app, press 'Close account', and follow the instructions.

Please bear in mind that we are obligated to keep your data for 6 years to comply with regulatory requirements, such as anti-money laundering law.

How do you know which account to terminate?

Account termination is based on the overall activity of the account.

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