Our support team is available 24/7 via in-app chat. Premium and Metal plan customers benefit from priority service. Plus customers also benefit from higher priority service than Standard customers. When contacting us via chat, you'll speak to our friendly chat bot, Rita. If Rita can't help you, you'll be redirected to a one of our awesome humans.
If you can't get in touch with us via in-app chat, you can send us an email to firstname.lastname@example.org. Please bear in mind that the waiting time may be a bit longer, so it's always the best to reach out directly via chat.