How can we help?

I uploaded my documents but I did not receive information about my re-verification status. What’s the hold up?

As we have a large number of pending documents to check, it might take some time for your re-verification status to be confirmed (possibly several days). This won’t affect your account in any way, we just need to update some data. In the meantime, if you are still receiving emails about new documents being needed, please disregard them. We will let you know once the document check is completed, and we'll contact you again should we need anything further.

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