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I did not receive a tracking number for my delivery

We do not provide real time tracking for cards sent by standard delivery. However, an estimated delivery date is provided. Customers on the Premium or Metal plan, or those who have paid for priority delivery, will receive a tracking number once the card has been posted.

To view your tracking number (for priority delivery) or the status of your delivery:

  • Go to the 'Cards' tab
  • Find your card and select 'Track Delivery'

In rare instances, your tracking number (for priority delivery) may not be visible even after your card has been posted. Please wait an additional working day for the details to be updated as there may be a delay in processing your tracking information.

If you have ordered a card following the email instructions from us, your plastic replacement card will be sent via standard delivery. Unfortunately, there is no tracking number available for standard delivery.

Don’t worry, our standard delivery takes about 5-8 working days depending on your chosen delivery country and your existing card will continue working until the date stated in the email you have received.

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