Sometimes the merchant name shown in your transaction history may not match the actual brand made as we display the registered company name. Please double check this with a quick Google search. If a friend, relative or colleague happens to have access to your card, please double check that they haven’t made this payment.
If you made a payment with an offline POS terminal, like on a flight or petrol station, it can sometimes take a few days or even weeks for the transaction to appear on your statement.
If you’re certain that your card has been compromised, please freeze your card immediately via the Revolut account in the Cards tab. Click on the relevant card, open the Settings tab, and turn on the toggle to block your card. In the mobile app, just tap on your card and then "Freeze card". You can then contact our support team to report the incident and request a chargeback.