After you have successfully requested a refund from a merchant, the money normally takes 15 days or more to arrive and we’ll update your statement automatically as soon as the funds have reached your Revolut account. If the funds have failed to arrive after 15 days, please contact the merchant directly to get an update.
Unfortunately, we are not in a position to issue the refund directly to your business or provide you with an update from a specific merchant. However, if you are awaiting a refund for your initial card payment, which has not arrived within the expected timeframe stated in your refund confirmation from the merchant you can speak to one of our support agents right away. We will need your refund confirmation to complete the chargeback process.
Please note, it can take up to 45 days for Visa transactions for your dispute to be finalised once it is raised by our Chargeback Team.