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What if the app is telling me I'm not covered when I think I should be?

For pay for day insurance, please ensure your location services are turned on.

In case your insurance was not activated, please go to Payments section of the app and click the 'Find People Near Me' icon. This trick should update your location and activate the pay-per-day insurance. If no luck, app reinstallation can help.

Please remember that this should work only if you:

  • Bought the pay-per-day before leaving your home country and have been abroad for less than 24 hours;
  • Bought the pay-per-day while being abroad and 8 hours have not passed yet.

If it still doesn't work, please chat to us within the app.

The cover indicator within the app always remains subject to you and your companions meeting requirements within the Terms & Conditions.

If the app is telling you that you are covered when you don't think you should be, then please chat to us within the app.

Please note that we are no longer offering new pay per day policies and all remaining pay per day policies will be cancelled on 31st January 2022 as per the e-mail you should have received from us on 30th November 2021.

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