Question 1

Where can I find the funds processed through the Reader?

Accepted Answer

All payments processed through the card reader will settle into your Merchant pocket within 24 hours

Question 2

Which payment methods are supported?

Accepted Answer

Revolut Reader supports Chip and PIN and contactless Visa, Mastercard, and Maestro payments, as well as Apple Pay, Google Pay and Samsung Pay

Question 3

Can I connect the Revolut Reader to an ePOS?

Accepted Answer

Currently, we only integrate with Nobly POS; we have more integrations coming soon.

Question 4

How can I allow my team members to use the Revolut Reader?

Accepted Answer

You need to create a profile for them in your Revolut Business account and set them up with the right permissions:

1. Log in to Revolut Business and navigate to the 'Team' tab. Select ‘Invite’ and enter the email address of the person you want to invite. You can invite multiple people at the same time. 
2. Create your team member's profile and configure their permissions to enable access to the merchant tab, and creating payment requests.

Question 5

How do I send receipts for payments accepted via Revolut Reader?

Accepted Answer

You can send receipts in two ways: 1. Select ‘Send receipt' from the payment confirmation screen within the app. This should happen as soon as the transaction is completed. 2. Locate the relevant payment from the transaction list, click into it, and select 'Send Receipt’
Receipts can be shared through most communication apps installed on your phone (WhatsApp, Email, SMS, etc.) You can send a receipt multiple times and you can send them for transactions and/or refunds.

Question 6

What warranty does the Revolut Reader come with?

Accepted Answer

We offer a 30-day money back guarantee. If you return the device to us for any reason within 30 days of the purchase date, we'll refund its cost to your Revolut Business account.  
The Revolut Reader also comes with a 1-year warranty. If you find any faults in the device within this period, we'll replace it free of charge.

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FAQ