Claims should be made as soon as possible after the incident, and can be made by phone. All emergency medical claims are handled by our emergency assistance provider who operate a 24/7 service for medical emergencies at +44 1733 224956. For non-emergency medical claims, please call +44 1733 224958 during 8:30 a.m. – 6:00 p.m. from Monday to Friday and 9:00 a.m. to 5:00 p.m. on Saturday (UK time).