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When does the refund protection not cover me?

A few situations where the Refund Protection will not cover you are:

  • for any item with a purchase price less than €50
  • or items purchased outside the country in which your account is registered or Europe
  • any animals and plants, consumable and perishable goods, food and beverages
  • if the reason for the refund being declined is that the retailer does not accept returns via post

Please see the Terms & Conditions in the app for more details.

You can access them in the app by going to Marketplace → Insurance → select the type and click on 'All documents'.

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