Internal Auditor (Customer Journey)

Office: Krakow · Madrid · Porto · Vilnius
Remote: Lithuania · Poland · Portugal · Romania · Spain

About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 45+ million customers get more from their money. And we're not done yet.

As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Audit superstars are waiting for you!

This team is crucial to our business. They work closely with Risk and Compliance to create internal risk management and compliance processes, and to make sure they’re running efficiently 💪

We’re looking to hire a motivated Internal Auditor with experience auditing financial products. Someone capable of assessing Revolut’s retail and business product offerings from the perspective of customer experience, including the efficiency, consistency, and ease of use and understanding of relevant processes.

At Revolut, Internal Audit isn't just providing assurance over governance and control frameworks. It's also a key role in assisting the company to achieve its strategic goals and deliver more value and wow to our customers.

Up for the challenge? Let’s get in touch 🚀

What you’ll be doing

  • Working closely with the Global Head of Internal Audit to develop and execute audit reviews under internal audit policies, procedures, regulatory requirements, and the Standards for the Professional Practice of Internal Auditing
  • Proactively aligning Internal Audit scopes with relevant risks and regulatory requirements, with a focus on customer treatment
  • Seeking ways to make the best use of data as part of our audit process, including to understand the customer journey and quality of experience
  • Assessing risks, testing controls, identifying process inefficiencies, and providing relevant insights to the business
  • Interacting with staff to obtain an understanding of relevant risks, controls, and processes
  • Scoping, executing, and delivering audit reviews independently, highlighting deficiencies and underlying root causes, and providing recommendations to mitigate/address deficiencies while adding value to Revolut
  • Conducting research and completing assigned training requirements necessary to maintain relevance
  • Conducting follow-up reviews of deficiencies noted during audits
  • Monitoring audit progress (against expected timelines, scope, etc.) and managing projects to completion, escalating promptly when required

What you'll need

  • 3+ years of experience in an audit-related role within a regulated financial services environment
  • Experience auditing retail products, looking at design, pricing methodology, customer satisfaction, complaints, and/or consideration of customer needs
  • Knowledge of relevant European and UK regulations and frameworks, with a particular focus on the customer experience and regulators' expectations of customer treatment and handling
  • Proficiency working with and interpreting data using SQL, SAS, Python, or R
  • Knowledge of IIA standards
  • A desire and drive to learn, grow, and have an impact quickly as part of an expanding team
  • Impressive critical thinking and problem-solving skills
  • Excellent interpersonal and communication skills

Nice to have

  • ACA, CFA, FRM
  • Experience working in a fast-paced environment with a focus on execution

Compensation range

  • Vilnius: €3,300 - €3,900 gross monthly*
  • Lithuania: €3,300 - €3,900 gross monthly*
  • Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.

Benefits at Revolut

No ping pong tables or bean bag chairs, just benefits you actually want

Get what you need to succeed

  • Financial benefits that show we value your work
  • Medical insurance for you and your close ones
  • Flexibility to work from home, the office or abroad
  • A free Revolut Metal subscription loaded with perks
  • Exciting events year-round so you can get to know your team
Check out all the benefits at Revolut

Discover our values

We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.

Culture
  1. Get It Done

    Revoluters always push through!
 We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.

  2. Deliver WOW

    We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.

  1. Dream Team

    We select, coach, and retain the top talent only and give them all the support to achieve greatness

  2. Never Settle

    Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.

  3. Think Deeper

    Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.